Workshop Controller

Workshop Controller | Mercedes-Benz of Guildford

An opportunity has arisen to join us as a Workshop Controller at Mercedes-Benz of Guildford. The main purpose of this role is to manage the process of optimising workshop resources to meet agreed departmental budgets and to control the flow of work through the workshop to maximise its utilisation and ensure that technicians are working efficiently.

You will be required to understand and communicate effectively with other members of the department. Ensuring efficient operation of the service department, to meet and exceed customer expectations and maximise workshop profitability.

Key Responsibilities

To calculate and manage the effective use of workshop resources.

Monitor individual and workshop efficiencies to ensure key performance indicators are met.

Plan the distribution of work amongst the team utilising available skills mix.

Identify individual training and development needs.

Manage workshop standards in accordance with company requirements.

Resolve customer issues in line with MBUK standard and customer expectations.

Receive job cards from service reception, pre-time each job and allocate work to technicians so as to maximise sold hours and monitor progress of job

To hand over and receive back any loan vehicle according to the published procedure.

To ensure that repair orders are raised and processed according to the established guidelines and that work is completed to schedule.

Ensure that all internal and external customers receive excellent levels

Ensure that the department helps to promote services offered by other departments within the dealership.

Identify any difficulties a customer may experience within any department and resolve these alongside the other departments within the team

You will be required in some instances to cover other departments due to absence or workload so must be prepared and able to adapt and diversify in accordance with the office/workplace dynamic.

To be successful in this role, you will have:

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