Credit Controller

Job title

Credit Controller

Function

Credit Control

Location

Ripponden office

Reports to

Credit Control Team Leader

Responsible for staff

No line manager responsibility

About our business

JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning.

The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working with daily with customers.

When you join the JLA family, you'll also gain access to an extensive benefits package.

We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counselling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs.

You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available.

To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub.

We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies.

We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards!

Role overview

We are looking for experienced credit controllers to work in a fast paced and challenging environment. You will be responsible for their own portfolio of customers, collecting customer debts and reducing aged debt. You will also be part of an ever growing team so we are looking for individuals who want to get involved with continuous improvement and really make a difference to our future. If you enjoy a challenging environment that cares about development and teamwork, please get in touch with us, we would love to know more about you.

Key tasks
Logging Invoice queries with accuracy for the Query team to action.
Logging payment promises to enable accurate cash forecasting.
Management of timely invoices through consistent communication, focusing on strong call-based duties.
Looking after a portfolio of customers and understand how to use your relationship to maximise cash collection.
Prioritise a variety of daily tasks that deliver on customer service as well as financial targets
Collaborate with internal teams to deliver on customer success and using this to negotiate payment.
Work with team managers to put forward your ideas for challenging accounts
Taking payments by debit or credit card
Working with the team managers and head of department to forecast cash collections
Considering next steps when debts are unrecoverable and putting forward ideas on how to move these
Other ad hoc duties as and when required

Criteria

Essential (attributes required for candidate to be considered)

Desirable (attributes can be trained or developed)

Knowledge and Skills (what you know and what you can do)
Demonstrated history of meeting targets consistently
Ability to demonstrate effective debt management to timely resolution.
Excellent telephone manner.

Experience (what you have done)
Experience of highlighting and processing Defaults where necessary
Experience of updating and maintaining clear customer activity notes in a finance system
Good knowledge of MS Excel
Experience of working in a busy office environment and to tight deadlines
Minimum 2 years' experience in a similar role
3+ years experience of managing high value customers
3+ years experience of managing low value, high volume accounts
Advanced knowledge of Excel, with the ability to use Lookup & Pivots to execute reconciliation tasks
Experience of change management / process improvements

Personal qualities

(the way you think and act)
Able to work well under pressure and prioritise own workload
Capability to be both personable and firm with clients, to resolve any issues and collect any money owed
Excellent attention to detail and high degree of accuracy is imperative
Able to cope with multiple priorities and changing environment
Excellent communication and relationship-building skills
Positive and flexible approach to your work
Strategic thinking, with the ability to approach stakeholders with new ideas

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