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Pertemps Leeds Commercial
Barnsley
Complaints Handler £12.97 - £14 Per hour37.5 hours per week + possible overtimeCortonwood, S73 Do you have previous customer service, call centre or complaints handling experience? Do you enjoy working in a fast-paced environment where you will be on the phone the majority of the day? Can you solve problems, find solutions and remain calm unde
Job Source: Pertemps Leeds CommercialBaird And Co Recruitment Ltd
Leeds
Baird and Co Recruitment, a specialist Social Housing recruitment firm, are currently recruiting a Complaints Administrator for a Social Housing provider in Yorkshire. Starting asap, the role is full-time and will require candidates with prior experience of complaints. The Complaints Administrator role will take responsibility for a wide range of
Job Source: Baird And Co Recruitment LtdZenith Technologies
Leeds
Are you looking for a career with an employer who values their team? One that offers a clear path to career growth? A company that's just been awarded 'Large Business of the Year' at the Yorkshire Post's 2022 Excellence in Business Awards? Look no further than this exciting opportunity at Zenith! At the heart of our Consumer division, our Defleet
Job Source: Zenith TechnologiesPertemps Leeds
Wombwell
Complaints Handler £12.97 - £14 Per hour 37.5 hours per week + possible overtime Cortonwood, S73 Do you have previous customer service, call centre or complaints handling experience? Do you enjoy working in a fast-paced environment where you will be on the phone the majority of the day? Can you solve problems, find solutions and remain calm under
Job Source: Pertemps LeedsPage Personnel Secretarial & Business Support
Bradford
Page Personnel have just registered a new exciting Permanent Complaints Handler Position to work for a reputable business within the Insurance Sector! This would be an exceptional opportunity for someone who is experienced within complaints ideally within a regulated environment and would like to join a company that have lots of exciting plans for
Job Source: Page Personnel Secretarial & Business SupportBaird And Co Recruitment Ltd
Leeds
Baird and Co Recruitment, a specialist Social Housing recruitment firm, are currently recruiting an interim Complaints Specialists for a Social Housing provider in Yorkshire. There is an opportunity for the positions to also go permanent. Starting asap, the role is full-time and will initially be on an interim contract for up to three months. The
Job Source: Baird And Co Recruitment LtdReed
Normanton
Complaints Advisor-French Speaking-26k Parlez vous Francais? If your response is ‘Oui’ then I want to speak to you!! My client based in Castleford is looking for a french speaking individual to join their Customer Service Team. The overall objective of the Customer Service Team is to support end users,engineers, retailers & distributors. The Custom
Job Source: ReedReed
Normanton
Complaints Advisor-French Speaking-26k Parlez vous Francais? If your response is ‘Oui’ then I want to speak to you!! My client based in Castleford is looking for a french speaking individual to join their Customer Service Team. The overall objective of the Customer Service Team is to support end users,engineers, retailers & distributors. The Custom
Job Source: ReedLeeds
Zenith is the UK's leading independent leasing, fleet management and vehicle outsourcing business. An innovative total mobility provider, we offer a unique proposition for car, van and HGV operators in the UK. For over 25 years we've been providing outsourced end-to-end vehicle management solutions for mid to large corporates nationwide & our tailored solutions allow us to provide industry-leading customer service.
We have an opportunity for a customer-focused individual with experience in complaints to join our Consumer Division as a Senior Customer Service Executive.
Why Zenith?
Headquartered in Leeds, our 1,350 employees manage around 170,000 vehicles. Our operations span the breadth of the automotive market with commercial vehicles, corporate fleets and consumer leasing. We pride ourselves on working in an industry-leading business, ensuring that our employee experience is a priority and striving to provide customers with the best of the best. In 2023 we were delighted to be named Leasing Company of the Year (more than 20,000 vehicles) by leading industry publication Fleet News and recently were selected as winners of the Diversity and Inclusion section of the Yorkshire Post Excellence in Business Awards.
What is the Business impact of the role?
We pride ourselves on delivering industry leading customer service. In the unfortunate event a customer does have a complaint we want to ensure we have highly-skilled, customer focused team members available to support them. The team also take the time to identify trends and get to the root cause of complaints to drive improvements across the business.
Responsibilities
Working through customer complaints, efficiently managing a caseload meeting expected timescales, keeping escalations to a minimum.
Manage end -to-end complaint process; initial contact with customers, conducting a complaint investigation and ensuring customers satisfaction by providing a resolution in line with FCA guidance.
Manage complex issues using clear written and verbal communication, removing barriers to service, and demonstrating ownership.
Ensuring complaints are handled promptly, professionally and in line with both business SLA's and regulatory guidance and timescales.
Contributing to team calibration sessions offering opinion and learning best practices.
Act as a role model for excellent customer service and Zenith values.
Support my colleagues in hitting our team targets to drive efficiencies across complaint handling in the team.
Identify trends and root causes of complaints, using the complaints feedback tool to help drive business improvements.
Working across multiple systems e.g., Accelerate, Fleet ware.
Liaising with all levels of external customers & Internal stakeholders.
What are we looking for?
A strong customer service ethic, someone who prides themselves on being easy to deal with and has the customer at the heart of all they do.
Excellent communication skills, able to work effectively on the telephone.
Ideally previous experience within complaints & customer service.
Prior experience of working in a regulated environment.
Comfortable using different systems, confident in finding your way around a bespoke system.
Strong attention to detail and highly accurate.
The ability to write, friendly, informative but concise emails.
Ability to multi-task - Will need to hold telephone conversations, whilst making detailed notes on the system and accessing different data points.
Calm and resilient - able to deal with the pressures of high volumes and volatile situations.
Authentic and engaging - to create an environment of trust and empathy both in the team and with our customers.
What do we offer?
Basic salary £26,000
Company bonus
Agile working
AA Breakdown cover
Private Medical
Life Insurance & Critical illness
6.25% employer pension contribution
on-site GP & Masseuse
Many more
We want to positively encourage differences in Zenith and believe it is critical to our success as a company. Zenith is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
Complaints Executive jobs in Leeds
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