Engineering Manager

Were looking for an organised and technically minded individual to support our Service team, working closely with the Service Co-ordinator and Engineering team to ensure work is effectively planned, managed and completed to a high standard. Youll play a key role in providing technical support across the business while helping to deliver a positive experience for our clients.

The role will involve providing technical support to the Service Co-ordinator, Engineering and Office teams, reviewing service sheets and prioritising follow-up actions to ensure quotes are raised promptly and any issues are communicated to clients in a timely manner. Strong organisational and PC skills are essential, along with the ability to build effective working relationships across the branch and help ensure a high level of client satisfaction from start to finish.

Duties & Responsibilities To ensure that small works are organised, managed and delivered successfully within client-agreed timelines in conjunction with the Service Co-ordinator

Ensure correct skill sets are advised to the Service Co-ordinator for completion of all works

Ensure all jobs passed for scheduling are ready to schedule (i.e all equipment/materials have been received, any 3rd party services have been organised etc)

To work to processes and procedures as specified/agreed per company workflows alongside the Service Co-ordinator

Provide technical support back-up for both Engineering and Office teams

Act as key point of contact for engineering workforce and subcontractors on technical issues as and when required

To work with the Workshop Supervisor to ensure communication between the service team and engineering team flows, and correct information on works is communicated and discussed where appropriate

Ensure company H&S policies are always adhered to by the engineering team, and failures are actioned within an appropriate time frame

Create/review initial job RAMS, review Dynamic RAMS and any customer H&S documentation when required

Carry out site surveys and site audits

Occasionally assist the engineering team on-site or attend emergency call-outs

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