Administrator

Birchstone Care Homes is dedicated to providing exceptional care and support to our residents. We are looking for a versatile and skilled Administrator to join our team and be the right hand to the Management Team at Nayland House.

We are seeking an all-rounder Administrator with excellent customer service skills, sound computer skills, and experience in reception and business administration. The ideal candidate will be responsible for providing comprehensive business support to the Manager and Deputy Manager and ensuring smooth day-to-day operations.

Key Responsibilities:

Answering and directing phone calls in a professional manner

Providing exceptional customer service to residents and families

Managing and organising office documents and files

Assisting with scheduling and calendar management

Preparing reports, presentations, and correspondence using MS Office (Word, Excel, PowerPoint)

Supporting the Management Team with various administrative tasks

Coordinating meetings and events

Performing reception duties, including greeting visitors and managing inquiries

Handling business administration tasks to ensure efficient office operations

Requirements:

Proven experience in a customer service role

Proficiency in MS Office (Word, Excel, PowerPoint)

Strong organisational and multitasking skills

Excellent communication and interpersonal skills

Ability to work independently and as part of a team

Attention to detail and problem-solving skills

Previous experience in a business administration role is a plus

Company Benefits

28-days Annual Leave (Pro-Rata)

Pension contributions

Full induction and ongoing training

Opportunity to grow and develop in the company

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