Technical Delivery Manager - Workday

I'm currently partnering with a well-known and highly respected organisation to recruit a Technical Delivery Manager (Workday). This is an excellent opportunity for an experienced Workday professional to take ownership of a critical enterprise platform, leading a team responsible for its ongoing support, security, governance and future development.

Working closely with HR, Technology and key business stakeholders, you'll play a pivotal role in ensuring Workday remains stable, secure and fit for purpose, whilst delivering enhancements that improve the colleague experience across the organisation. This role offers a blend of leadership, service ownership and Workday expertise within a large and complex environment.

Key Responsibilities

Lead the day-to-day operation, support and continuous improvement of the Workday platform

Manage and develop a team responsible for Workday delivery, support and administration

Oversee incident, request and service management activities, ensuring high levels of performance and user satisfaction

Drive the delivery of new functionality, enhancements and platform improvements

Provide expert guidance on Workday best practice, configuration, security and governance

Monitor tenant health and proactively identify opportunities for optimisation

Partner with HR and Technology stakeholders to understand requirements and deliver effective solutions

Manage Workday releases, testing activities and change deployments

Collaborate with third-party suppliers and internal teams to ensure successful delivery outcomes

Champion continuous improvement across processes, systems and service delivery

Experience Required

Strong experience working with Workday in a lead, manager or platform ownership capacity

Good understanding of Workday HCM and related modules

Experience managing Workday security, access controls and governance

Previous team leadership or people management experience

Strong service management and operational support experience

Experience delivering system enhancements, upgrades and development roadmaps

Knowledge of Agile, Scrum or similar delivery methodologies

Excellent communication and stakeholder management skills

Strong problem-solving and...