Technical Delivery Manager - Workday

I'm currently partnering with a well-known and highly respected organisation to recruit a Technical Delivery Manager (Workday). This is an excellent opportunity for an experienced Workday professional to take ownership of a critical enterprise platform, leading a team responsible for its ongoing support, security, governance and future development.

Working closely with HR, Technology and key business stakeholders, you'll play a pivotal role in ensuring Workday remains stable, secure and fit for purpose, whilst delivering enhancements that improve the colleague experience across the organisation. This role offers a blend of leadership, service ownership and Workday expertise within a large and complex environment.

Key Responsibilities

Lead the day-to-day operation, support and continuous improvement of the Workday platform
Manage and develop a team responsible for Workday delivery, support and administration
Oversee incident, request and service management activities, ensuring high levels of performance and user satisfaction
Drive the delivery of new functionality, enhancements and platform improvements
Provide expert guidance on Workday best practice, configuration, security and governance
Monitor tenant health and proactively identify opportunities for optimisation
Partner with HR and Technology stakeholders to understand requirements and deliver effective solutions
Manage Workday releases, testing activities and change deployments
Collaborate with third-party suppliers and internal teams to ensure successful delivery outcomes
Champion continuous improvement across processes, systems and service delivery
Experience Required

Strong experience working with Workday in a lead, manager or platform ownership capacity
Good understanding of Workday HCM and related modules
Experience managing Workday security, access controls and governance
Previous team leadership or people management experience
Strong service management and operational support experience
Experience delivering system enhancements, upgrades and development roadmaps
Knowledge of Agile, Scrum or similar delivery methodologies
Excellent communication and stakeholder management skills
Strong problem-solving and decision-making abilities
A proactive approach to platform health, optimisation and continuous improvement
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