Credit Controller

CDM Recruitment is recruiting a Credit Controller to join an expanding credit control team within a long-established, market-leading business in Middlesbrough. You will take ownership of a portfolio of customer accounts, ensuring payments are received in line with agreed terms while maintaining strong customer relationships and accurate account records.

Key Responsibilities

• Manage a portfolio of customer accounts and proactively chase overdue payments.
• Secure immediate payment, agreed payment dates or valid reasons for non-payment.
• Monitor payment promises and follow up promptly where commitments are not met.
• Maintain clear and accurate records of customer conversations, correspondence, promises and outcomes.
• Record disputes and ensure queries are passed for investigation and resolution, escalating where appropriate.
• Support the preparation and issue of formal payment correspondence, including 7-day letters.
• Resolve unallocated receipts and obtain remittance information from customers.
• Work with internal teams and customers to remove barriers to payment and resolve complex billing requirements.
• Identify and escalate changes in customer behaviour or other potential credit-risk issues.
• Work towards individual, team and departmental KPIs while maintaining accuracy and account integrity.

What We're Looking For

• Previous credit control, accounts receivable or closely related experience.
• Strong customer service and telephone communication skills.
• Confident negotiation skills and the ability to influence customers professionally.
• Highly organised with the ability to prioritise in a busy, fast-moving environment.
• Ability to work to deadlines without compromising accuracy.
• Good Microsoft Office skills, including Word, Excel and Outlook; Dynamics experience would be advantageous.
• Ability to work independently while contributing effectively to the wider team.

Package & Benefits

• 22 days' annual leave plus bank holidays, increasing with length of service to a maximum of 25 days.
• Annual pay review.
• Company pension: 5% employee contribution and 3% employer contribution.
• Non-contractual scrap bonus after 12 months' service.
• Non-contractual Christmas bonus after 12 months' service, starting at one week's wage and increasing with length of service.
• Summer and winter social events.
• Option of weekly or monthly pay.
• Full-time office-based environment; hybrid and remote working are not offered.

The Opportunity

This is an opportunity to join an established business with a strong market position and a busy, professional working environment