AOG Export Operator

Right Now Group are currently recruiting for an experienced AOG Operator on behalf of an award-winning international freight forwarding business based in the Heathrow area.

This is an exciting opportunity to join a specialist AOG (Aircraft on Ground) and time-critical logistics operation, taking responsibility for the end-to-end management of urgent air freight shipments. The successful candidate will play a key role in ensuring critical shipments are handled efficiently from collection through to final delivery, delivering exceptional customer service when every minute counts.

Working within a fast-paced environment, you will coordinate urgent transport movements, liaise with airlines, overseas agents, transport providers and customers, while proactively monitoring shipments to ensure service levels are consistently achieved. This is an ideal opportunity for someone with previous AOG or time-critical freight forwarding experience who thrives under pressure and enjoys working in a dynamic operational environment.

Key Responsibilities of an AOG Operator

Manage AOG and time-critical air freight shipments from start to finish.

Coordinate urgent collections, airline bookings and final deliveries to meet critical deadlines.

Liaise with airlines, transport providers, overseas agents and customers throughout the shipment lifecycle.

Proactively monitor shipments and respond quickly to operational issues or delays.

Provide customers with regular shipment updates, ensuring service level agreements are consistently achieved.

Complete all required export documentation and customs paperwork where applicable.

Work closely with internal operations and customer service teams to ensure the smooth movement of urgent freight.

Maintain accurate shipment records and update internal operating systems.

Deliver exceptional customer service while managing multiple time-sensitive shipments.

Identify and resolve operational issues efficiently to minimise disruption to customer supply chains.

Skills & Experience Required for an AOG Operator

Previous experience within Air Freight Operations, ideally specialising in AOG or Time Critical shipments.

Good understanding of air export procedures and freight forwarding operations.

...