AOG Operator - Heathrow - Freight Forwarding

AOG Operator

Salary: Up to £42,000 + Benefits

Monday – Friday | 9:00am – 5:30pm

Location: Heathrow

The Opportunity

We are currently recruiting for an experienced AOG Operator to join a specialist air freight team within a leading global logistics and freight forwarding organisation.

This is an excellent opportunity for someone with a strong background in AOG and time-critical air freight who is used to working at pace and understands the urgency and precision required when handling aerospace accounts.

The role will be approximately 90% export-focused , working within a highly responsive air freight operation supporting urgent and time-sensitive movements.

Key Responsibilities

Manage end-to-end AOG air freight shipments , predominantly exports.

Coordinate urgent and time-critical shipments from booking through to final delivery.

Liaise with airlines, overseas offices, agents, customers and suppliers.

Provide proactive updates to customers throughout the shipment lifecycle.

Prepare and manage all relevant export documentation.

Ensure shipments are handled in accordance with customer requirements and aviation regulations.

Resolve operational issues quickly and effectively.

Work closely with the wider 24/7 urgent air freight team to ensure service continuity.

Build and maintain strong relationships with key aerospace customers and partners.

Ensure all shipments meet strict deadlines and service level requirements.

About You

We are specifically looking for someone with significant AOG experience within air freight.

You should have:

Proven experience working in an AOG / time-critical air freight environment .

Strong knowledge of air export operations .

Experience handling aerospace / aviation accounts .

A strong understanding of the urgency and commercial importance of AOG shipments.

Excellent communication and organisational skills.

The ability to remain calm and effective under pressure.

Strong att...