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Reed
Birmingham
Are you a highly organised individual with a passion for exceptional customer service? We’re looking for a Customer Service Advisor to join a leading company! As a pivotal part of the customer service operations, you’ll be the first point of contact for a portfolio of clients, ensuring their queries and service led agreements are met with efficienc
Job Source: ReedMacildowie Recruitment and Retention
Leicester
THE OPPORTUNITY: Macildowie are currently looking for a Customer Service Advisor working for a business based in Leicestershire. This is a permanent position working full time hours THE ROLE & YOUR RESPONSIBILITIES: Dealing with customer queries over the telephone and via email Managing complaints Processing customer orders Contacting customers
Job Source: Macildowie Recruitment and RetentionDirect Line Group
Birmingham
About Us Direct Line Group is one of the top tier motor, home and small business insurers in the UK and home to some of the nation’s best-known brands: Direct Line, Churchill, Privilege, Green Flag and NIG. Our mission is to make insurance easier and better value for customers. We currently have an exciting opportunities to join our Birmingham
Job Source: Direct Line GroupPurple Rocket
United Kingdom
Providing 1st line support to customers Dealing with queries through webchat and email Purple Rocket Recruitment is working with an IT specialist in Leicester who is looking for an experienced customer service assistant. The company offers a fantastic work life balance with 2 days working in the office and 3 days working from home. This role would
Job Source: Purple RocketPeople Solutions Group Limited
Birmingham
PORTUGESE SPEAKING CUSTOMER SERVICE ADVISOR MONDAY - FRIDAY : 13.00 - 17.00 £13.00 PER HOUR People Solutions are looking for a Portuguese speaking Customer Service Advisor for our Client based in Birmingham. The requirement to speak to Portuguese is necessary for this role as you will be speaking to Brazilian Nationals on the phone. Many of the Bra
Job Source: People Solutions Group LimitedKelly Services
United Kingdom
Kelly Services are looking for an experienced Customer Service Advisor to join our client's busy and progressive Company based in Shepshed, Leicestershire. Salary from £24,000 per annum. Office-based - Monday to Friday Company benefits Company Pension 23 days annual leave plus bank holidays Employee Discount Free Parking Sick Pay Role-based Tr
Job Source: Kelly ServicesLanguage Recruitment Services Ltd
United Kingdom
Salary: Competitive salary + bonus and benefits generous benefits package which includes 25 days holidays, life insurance and maternity/paternity policy Location: Leicestershire - Hybrid 3 days a week in office after completion of training Type: Permanent, full time Job Ref: SV109511 Language Recruitment Services (LRS) is currently recruiting an ex
Job Source: Language Recruitment Services LtdMacildowie Recruitment and Retention
Warwick
Job Title: Temporary Customer Service Advisor Location: Warwick, Warwickshire Duration: Temporary Hourly rate: £12-£14 an hour Role Overview: As a Temporary Customer Service Advisor, you will be the first point of contact for customers, providing exceptional service and support. You will handle enquiries, resolve issues, and ensure customer sat
Job Source: Macildowie Recruitment and RetentionNuneaton
A superb opportunity has arisen to join a global brand in the role of Customer Services Advisor.
Relationships mean everything to the client, and this one is particularly special. You’ll have an important part to play delivering best in class customer support to their prestigious automotive customer. You will play your part to deliver against business goals; through focussing on continuous improvement, quality and attention to detail. Ultimately supporting the team to build a customer service centre of excellence.
As a forward thinking and people focussed company, this is a fantastic opportunity to deliver outstanding service for internal & external customers alike, driving exceptional KPI performance, whilst adapting to changes in customer requirements & maximising opportunities for improvement.
As part of your key responsibilities you’ll:
Manage relationships and communications with retailers for all aspects of customer service & delivery.
Work in a fast-paced environment to address customer issues submitted via telephone, through CRM database, live chat or instant message.
Ensure key performance metrics are maintained and daily tasks are completed.
Manage Client Campaigns e.g. new vehicle launch, gathering stock data, issuing orders and crediting etc.
Assist with the creation of periodic performance reports, relating to customer service KPIs and escalate where KPIs are not achieved.
To take a lead in highlighting customer issues and drive improvements to prevent reoccurrence.
Support a culture of customer satisfaction through timely & thorough handling of queries.
Maintain detailed SOPs, Projects, Work Instructions and Process flows for all customer service processes.
Undertake regular training and development, with a clear focus on delivering exceptional customer experience.
Support the wider cross functional and cross regional teams, building key relationships to support query resolution and continuous improvement.
Ability to adapt and change in line with business needs
Ensure all activities are conducted in accordance with Health and Safety policies and procedures
QUALIFICATIONS AND EXPERIENCE:
Highly customer focussed
Ability to interface and support relationships at all levels in all markets
Ability to adapt and change rapidly
Understanding of all aspects of customer service, including client relationships
Excellent communicator, with an ability to persuade & influence both internal and external stakeholders.
Process driven, with an ability to identify opportunities for improvements in service, cost or revenue for Unipart or the client
Continuous improvement –capability of process design and sustainable process improvement
Systems literate, experienced in learning new systems, maximising benefits of systems and interrogation of data
Relevant Customer Service qualification or business experience
Full UK driving licence or ability to travel to other customer sites across the UK
INDL
Customer Service Advisor jobs in Nuneaton
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