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People Solutions Group Limited
Cannock
CUSTOMER SERVICE ADVISOR MONDAY - FRIDAY: 38.5 HOURS PER WEEK £25,500 PER ANNUM People Solutions are recruiting a Customer Service Advisor to join our prestigious, multi site client based in Norton Canes! Benefits Company-wide training programme Generous contributory pension scheme Life insurance at three times salary 25 days holiday, plus bank hol
Job Source: People Solutions Group LimitedPeople Solutions Group Limited
Sutton Coldfield
CUSTOMER SERVICE ADVISOR MONDAY - FRIDAY: 08.30 - 16.30 £11.44 PER HOUR Our client based in Sutton Coldfield are seeking two Customer Service Advisors to join their vibrant team. Benefits Free parking Modern office Canteen Friendly staff Career progression Weekly pay Day to Day Duties Dealing with Customer queries over the phone and email Dealing w
Job Source: People Solutions Group LimitedReed
Birmingham
Are you a highly organised individual with a passion for exceptional customer service? We’re looking for a Customer Service Advisor to join a leading company! As a pivotal part of the customer service operations, you’ll be the first point of contact for a portfolio of clients, ensuring their queries and service led agreements are met with efficienc
Job Source: ReedLogic Resourcing Group
Coventry
We're recruiting on behalf of an industry-leading online retailer with bundles of creativity, enthusiasm and ambition. They offer fantastic benefits, including free breakfast, tea and coffee every day and a friendly / supportive working culture, plus NO weekend working! Working within the Customer Service department, you'll promote excellent
Job Source: Logic Resourcing GroupThe Curve Group
Solihull
Customer Service Advisor Do you have a passion for customer service? Is putting your customers' needs at the heart of everything that you do? Are you looking for a new and exciting role? If so, this could be a fantastic opportunity for you. Permanent Role Hours: 38.75 hours per week. You'll need to be fully flexible between 8am and 8pm on Monday t
Job Source: The Curve GroupDirect Line Group
Birmingham
About Us Direct Line Group is one of the top tier motor, home and small business insurers in the UK and home to some of the nation’s best-known brands: Direct Line, Churchill, Privilege, Green Flag and NIG. Our mission is to make insurance easier and better value for customers. We currently have an exciting opportunities to join our Birmingham
Job Source: Direct Line GroupIrlam Associates
Halesowen
Customer Service Advisor (Transport & Logistics) Irlam Associates are proud to be representing one of the UK’s largest and well-known same day courier services in their search for a Customer Support & Sales Executive to join their highly successful team at their site in Stevenage. This is an entry level role where you will be responsible for proc
Job Source: Irlam AssociatesPeople Solutions Group Limited
Birmingham
PORTUGESE SPEAKING CUSTOMER SERVICE ADVISOR MONDAY - FRIDAY : 13.00 - 17.00 £13.00 PER HOUR People Solutions are looking for a Portuguese speaking Customer Service Advisor for our Client based in Birmingham. The requirement to speak to Portuguese is necessary for this role as you will be speaking to Brazilian Nationals on the phone. Many of the Bra
Job Source: People Solutions Group LimitedBirmingham
Are you a highly organised individual with a passion for exceptional customer service? We’re looking for a Customer Service Advisor to join a leading company!
As a pivotal part of the customer service operations, you’ll be the first point of contact for a portfolio of clients, ensuring their queries and service led agreements are met with efficiency. You’ll have the opportunity to work in a fast-paced environment, where each day brings new challenges and the chance to make a real impact. The role requires someone who is highly organised, having the ability to proactively and reactively escalate service led work.
This is an amazing opportunity for someone who enjoys variety in their day to day, working in a well-established team which provides a wealth of opportunity for you grow as an individual.
The company boasts a leading package which includes: 26 days annual leave entitlement + bank holidays + Great pension scheme with 11% employer contribution, income protection, health care scheme and reward packages.
Location: Smethwick
Salary: £24,000
Job type: Permanent opportunity, Monday to Friday (40 hours per week)
Hybrid working – Once probation has been passed.
The role:
Receive and process requests from customers and colleagues across all communication channels.
Proactively and reactively escalate service work to meet service level agreements.
Liaise regularly with customers, providing real-time status reports on ongoing work and matters related to Maintenance Contracts.
Process contract amendments, efficiently adjusting maintenance arrangements.
Raise Invoices and Credit Notes as needed.
Work closely with other team members to drive productivity in the field.
Identify optimal appointment times within workload and resource schedules to meet customer needs.
Conduct renewal calls to customers.
Carry out other duties as assigned by your team leader, leveraging your skills and experience.
The ideal candidate for this role:
Must have a strong focus of quality customer service and have relevant customer service experience be it telephone based or face-to-face.
Must be a strong communicator who can adapt to all types of customers and colleagues.
Must be IT competent and familiar with all of Microsoft Office package.
Enthusiasm to learn, continually improve and use knowledge to help others.
Ability to own and prioritise workload.
Methodical approach to planning and organising your own day.
Effective self-management and focus.
Customer Service Advisor jobs in Birmingham
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