Information Technology Support Analyst

Are you passionate about technology and delivering exceptional IT support? We're working with a well-established international organisation looking for a First Line IT Support Analyst to join their growing technology team in London.

This is an excellent opportunity for someone with around 3+ years of IT support experience who is looking to develop their skills in a fast-paced, collaborative environment with exposure to users and technologies across multiple global locations.

The Role

As the first point of contact for IT support, you'll play a key role in ensuring users receive a professional, responsive, and high-quality service. You'll support colleagues both on-site and remotely, helping to resolve technical issues while contributing to the ongoing improvement of IT operations and user experience.

Key Responsibilities

• Provide 1st/2nd line IT support to users across the London office


• Log, categorise and prioritise helpdesk tickets through the IT service management system


• Troubleshoot hardware, software and user access issues


• Perform password resets and general user administration


• Deliver deskside support for local users and remote support for international teams


• Support and administer Intune-managed devices


• Maintain meeting room and shared office IT equipment


• Manage IT asset inventory and equipment procurement


• Collaborate with global technology teams on projects, rollouts and service improvements


• Support security best practices and compliance initiatives


• Contribute to continuous improvement across IT operations and user satisfaction

What We're Looking For

• At least 3 years of experience in an IT Support or Service Desk role


• Strong knowledge of Windows operating systems


• Experience with Microsoft 365 and SharePoint administration


• Excellent troubleshooting and problem-solving abilities


• Strong communication and customer service skills


• Ability to work independently and manage priorities effectively


• A proactive mindset and genuine enthusiasm for technology


• Team player who enjoys helping others and delivering first-class support

What's On Offer?

• Salary of £30,000 - £40,000


• Exposure to international IT operations


• Supportive and collaborative team environment


• Opportunity to develop your technical skills and career


• Work with modern Microsoft technologies and global infrastructure