Information Technology Support Analyst

Up to £35,000 + Bonus + Excellent Benefits

Are you a customer-focused 1st/2nd Line IT Support Engineer looking for a varied role within a fast-paced global organisation?

Join a leading business within the sports, entertainment and creative sector, supporting 3,500+ users across multiple international locations.

You'll provide high-quality technical support across Windows, Mac, Microsoft 365 and cloud technologies, with plenty of opportunity to develop your skills.

What You'll Be Doing:

• Provide 1st and 2nd line support across hardware, software and networking.
• Manage incidents and service requests through an ITSM platform.
• Support Microsoft 365 and Active Directory administration.
• Provision and support Windows, Mac, iPhone and Android devices.
• Troubleshoot connectivity, remote access and user issues.
• Support onboarding, offboarding and hardware deployment projects.
• Liaise with third-party suppliers and escal… complex issues when required.
• Deliver excellent support to both office-based and remote users.

What We're Looking For:

• Proven 1st/2nd line IT support experience.
• Strong Windows and Mac support experience.
• Microsoft 365 and Active Directory knowledge.
• Experience with ITSM/ticketing systems.
• Good hardware, software and network troubleshooting skills.
• Excellent communication and customer service skills.

Why Apply?

• Diverse Windows & Mac technology estate
• Strong progression and development opportunities
• Discretionary bonus + annual salary reviews
• 25 days holiday + bank holidays
• Private healthcare, life assurance & income protection
• Enhanced Christmas shutdown
• Summer Friday early finishes
• Flexible benefits and a collaborative team culture

If you're an ambitious 1st/2nd Line IT Support Engineer who combines strong technical troubleshooting with exceptional customer service, this is a great opportunity to join a genuinely exciting global organisation.