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IDGateway Limited

Farnborough / Global

SaaS Client Support Analyst — Drive Issue Resolution

Job Description

IDGateway Limited in the UK is seeking a Client and Product Support Analyst to be the primary contact for clients, handling telephone and email support across all products. You will log and manage issues in Jira Service Desk and Confluence, ensuring clear documentation and timely SLA-driven responses.

You will build relationships, reproduce issues for development teams, and help clients become more self-sufficient through updated user documentation and training materials.

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