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Principle

Reading / Global

Tech Support Engineer | JavaScript, HTML | SaaS | £41K | Hybrid

  • Remote

AI Generated Summary

Technology & Engineering Division Senior Advisor. Work on a leading SaaS platform used by global brands. Tackle complex client queries, debug front-end code, and deliver outstanding support. Hybrid: 50% onsite, 50% remote. Salary: £41,000 + Hybrid flexibility.

Job Description

Overview

Technology & Engineering Division Senior Advisor. Work on a leading SaaS platform used by global brands. Tackle complex client queries, debug front-end code, and deliver outstanding support. Hybrid: 50% onsite, 50% remote.

Location & Compensation

Location: Staines – just 50 mins from Central London & close to Reading

Salary: £41,000 + Hybrid flexibility

What you’ll do

  • Own technical issues from ticket to resolution, ensuring clients get fast, clear answers.
  • Debug front-end code, investigate web stack issues, and work closely with other tech teams when needed.
  • Support SaaS platform customers with a mix of technical skill, clear communication, and genuine customer care.

What you’ll bring

  • 2–4+ years’ experience in technical support, helpdesk, or engineering, ideally with SaaS products.
  • Experience supporting customers via a ticketing system.
  • Great communication skills and a knack for breaking down complex issues simply.
  • Work with a world-class SaaS platform used by the biggest names in business.
  • Hybrid flexibility: 50% onsite in modern Staines office, easy commute from London or Reading.
  • £41K salary and the chance to deepen your expertise in a collaborative, innovative environment.

Ready to make an impact? Apply now and let’s connect.

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