Electrical Engineer - Technical Support

Overview

Electrical Engineer - Technical Support role at TieTalent.

Location: office-based (Monday-Friday, with a half-day on Friday). ASAP start.

Salary: £35,000-£38,500 + Yearly Bonus.

An automotive company that is well established in its field. You will provide phone, email and Teams support for the maintenance of Petrol/Diesel Fuel Injection test equipment. Hydrogen Fuel testing equipment is on the horizon.

You will be eligible for an uncapped yearly bonus (last year paid at 18%). This is dependent on personal and company performance. You will also be enrolled in an attractive pension scheme. The role is Monday to Friday, 8:00-16:30 (8:00-13:30 on Friday).

Responsibilities

• Be fault-finding technical issues and guiding technicians through complex diagnostics to a fast resolution.
• Provide phone, email and Teams support for the maintenance of fuel injection test equipment.
• Communicate with customers via telephone, video call, live chat and email, delivering strong customer service.
• Work in a small team with three customer support technicians, a field service technician and the customer support manager; report to the manager.
• Some on-call work will be required; on-call compensation is provided in addition to salary.

Qualifications

• Strong electronics background with some mechanical understanding.
• Good customer service skills and ability to communicate with customers across multiple channels.
• Ideally an ex-maintenance or field engineer transitioning to a desk-based position.

Working hours

Monday-Thursday: 8:00-16:30; Friday: 8:00-13:30.

Team and reporting

You will be working within a small but skilled team made up of three customer support technicians, a field service technician and the customer support manager to whom you will report.

Compensation and benefits

• Uncapped yearly bonus (last year 18%), based on personal and company performance.
• Attractive pension scheme.
• On-call pay for on-call work.

Applications

Please apply to be contacted by Jack with more information.

Job details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Engineering and Information Technology
• Industries: Technology, Information and Internet