Project Coordinator

Project Coordinator

• ID: 2026-26886
• Category: Customer Service
• Position Type: Full Time
• Location: UK-Hertfordshire-Hemel Hempstead

About Blackhawk Network:

At BHN, we’re shaping the future of branded payments - powering reward, incentive, and loyalty solutions across 28 countries and 400,000+ consumer touchpoints. From digital gift cards and eGifts to global employee rewards and customer acquisition tools, our platforms deliver meaningful value to clients and their customers alike.

Learn more at BHN.com

Overview:

Permanent

Hybrid, full time, 35 hours per week

Reporting to Manager, Client Services

We are looking for someone who has a passion to co-ordinate & over see projects through to completion. The Strategic Relationships team drives the development of new and existing brands across BHN’s channels. Partner Enablement is responsible for coordinating the onboarding, maintenance and enhancement of partner products, ensuring brands are accurately set up, supported and available across relevant BHN channels to maximise their potential and deliver business objectives.

Responsibilities:

• Coordinate the end-to-end onboarding process for new brands and products across EMEA.
• Liaise with Business Development, Strategic Partner Account Managers, Distribution Partner Account Management, Original Content, Implementation and Onboarding, Product Implementation, Supply Chain, Marketing and Incentives Sales teams across the region.
• Work directly with Card Partners to gather the information, assets and supporting documentation required for product onboarding.
• Complete the required system setup and maintain accurate implementation tracking, escalating issues that may delay progress.
• Coordinate stakeholders and follow up on agreed actions to ensure delivery against deadlines.
• Review and improve onboarding processes to ensure they remain effective, scalable and aligned with business requirements.
• Deliver clear and timely communications on pipeline activity, onboarding progress, product launches and key updates.
• Raise, track and help resolve issues affecting new product launches, updates or ongoing partner activity.
• Coordinate product changes and updates, including imagery, terms and conditions, customer service information and other supporting content.
• Facilitate marketing asset approvals with Card Partners, including requirements relating to intellectual property compliance.
• Prepare and provide defined monthly reporting for Card Partners, together with ad hoc support for Account Management teams.
• Act as a day-to-day point of contact for Card Partners, responding to and resolving a range of operational queries.
• Build strong relationships across the business through effective communication by email, telephone and face-to-face interaction.

Qualifications:

• Flexible, confident and tenacious interpersonal style, with the ability to positively influence internal and external stakeholders at all levels.
• Fluent written and spoken English.
• Experience coordinating programmes, projects, onboarding or operational implementation.
• Ability to build and maintain effective working relationships with a high degree of professionalism.
• Analytical approach with strong problem-solving skills and attention to detail.
• Strong written and verbal communication skills.
• Self-motivated, organised and able to manage competing priorities effectively.
• Proficient in Microsoft Office, including Word, Excel and PowerPoint.
• Passionate team player who is proactive, collaborative and results-driven.

Employment is contingent upon the successful completion of a background check.

Benefits:

• Work-Life Balance: 25 days annual leave, birthday time off, and volunteering leave.
• Health & Well-being: Private medical insurance, employee assistance program, enhanced parental leave, and free eye tests.
• Financial Rewards: Group income protection, pension scheme, and exclusive discounts with our bYond card.
• Flexibility & Engagement: Office group activities and support for physical and mental health.
• Recognition: Participate in Flyers, our leading recognition program with financial rewards.
• Hybrid: Typically 2 days per week in the office. We’re open to flexible working arrangements and will consider reasonable adjustments in line with individual needs.

Candidate Journey at BHN:

• Stage 1: Shortlisting of suitable candidates
• Stage 2: Screening Call
• Stage 3: Interview(s) with Hiring Manager(s)
• Stage 4: Feedback/Hired

Blackhawk Network is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all backgrounds and will make reasonable adjustments throughout the recruitment process.