Technical Administrator

Alconbury, England, United Kingdom

The British flower market is worth £1.2bn and MM Flowers supplies fresh cut flowers and bouquets to the U.K.’s and Europe’s leading flower retailers. We grow and source the highest quality and most beautiful blooms across the world, delivering colour, passion, and inspiration through breath-taking bouquets.

Established in 2007, MM Flowers has grown exponentially every year and is based in a purpose built, state-of-the-art facility in Alconbury, Huntingdon. MM Flowers employs over 900 people who are dedicated to delivering exceptional quality and service to our customers.

MM Flowers’ values and behaviours form the basis of our culture and are a guide to the way we work as individuals, in teams and with our customers, They can be used as a guide and a reference to support processes such as team development, performance management, recruitment, identification of talent, and on-going coaching to support the delivery of our ambitious growth plans.

Creating Meaningful Moments that do good for people, and our planet.

We are currently looking for a Technical Administrator

The primary objectives of the role

Delivery of the administrative needs of the technical department. Support for the technologist in managing customer accounts.

Accurate and timely delivery of administrative needs of the technical department

Competence with various retail customer systems.

Independent working.

Confident and concise communication of key data/analysis.

Working well under pressure.

Specification & System Management

Raw materials

Finished Goods

Fulfilling customer system requirements

Checking that B.O.M. (bill of materials) matches range documentation and that range documentation matches specification.

Review of customer systems for updates of Codes of Practice, reviewing content

Reporting

Support the Commercial team with technical input and dialogue.

Analytical reporting of customer metrics

Quality assurance data; collection and dissemination to the wider business Wider responsibilities

Work closely with account teams, Procurement, Production and NPD particularly in relation to customer facing elements e.g., pre[1]productions, specification sign-off, visits and peak support Internal Technical systems.

Support to ensure technical/quality systems remain robust and up to date.

Participation in internal audit schedule and traceability exercises

What you can already do

Good level of higher learning and/or equivalent work experience Full driving licence (Non-essential) High level of IT literacy with extensive knowledge of Microsoft Office

Strong administrative, numerical, literacy and oral communication skills Excellent organisational, problem solving and analytical skills.

Enthusiasm and passion for dealing with internal and external customers Strong desire to put customer needs at the heart of the business Resilience - the cut flower business is very demanding particularly during the annual ‘peaks’ e.g. Valentine’s Day etc. High attention to detail good understanding and interpersonal skills

So, what’s the package? When you work at MM Flowers you get more than just a salary;

• Holiday allowances are calculated on your days worked and you can find your allowance in your offer letter.

• Pension Scheme - You will be auto enrolled onto the company pension scheme after 3 months. At present we operate an auto enrolment scheme where you will benefit from contributions from us.

• Onsite Parking – free parking is available onsite

• Recommend a Friend Scheme – £250 is payable to you when you recommend a friend who is successful through the application process and successfully completes their 3 month probationary period.

• Career Progression – we actively encourage employees from within the business to consider roles which become available and whether that be within their field or want to consider a cross functional move.

• Wonderful working environment– we are all working in a modern contemporary purpose built State of the Art facility.

• We are committed to an open ethical and fair working environment and have a Whistleblowing Policy in place to ensure complaints and concerns are handled appropriately

• We work with an Occupational Health provider to support our employees both mentally and physically.

• Four times a year we run amazing Peak promotions with daily prizes to win.

• We gather employee feedback annually to look at how we can continually improve the employee experience.

• We work with Grocery Aid who provide confidential 24/7 Helpline, 365 days a year for anyone who is working or has worked within the grocery trade, regardless of length of service providing emotional and practical support to help through a difficult time

• We celebrate diversity by running a calendar of events throughout the year.

• We have an active Employee Forum creating a safe space to encourage ongoing open dialogue about how we improve the employee experience.

• We are affiliated with Stronger Together who provide guidance, training, resources and a network for employers, labour providers, workers and their representatives to work together to reduce exploitation.

MM Flowers are a proud equal opportunity employer, and we understand the benefits of nurturing a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, colour, sex, religion, national origin, age, sexual orientation, gender identity, gender expression, disability, genetic information. Applicants who require a reasonable accommodation to complete the job role advertised are encouraged to apply.

We believe we can only achieve our potential if we employ a diverse population of people, ideas, and perspectives. We are committed to grow our workplace culture, encouraging team members to feel unique valued and engaged, enabling them to achieve their full potential.

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