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Administrator

Bedford

Do you have experience in Sales Administration, Logistics or Order Processing?

Fancy working somewhere with an onsite gym, free parking, subsidised food and a hybrid work pattern? If so, read on!

Duties:-

Process Customer orders accurately and in a timely fashion, providing feedback to customers on delivery eta.

Proactively deals with customer support messages via telephone or Web promptly to enhance the customer service experience.

Accurately records and logs interaction with customers and updates account information within SAP and able to retrieve this information to create reports for management

Responds to queries as they arise, liaising with other departments (where necessary) to resolve issues in a timely manner.

Highlights/escalates potential issues to line manager, sales team and Operations Manager as appropriate

Maintains a good level of knowledge on SAP systems. Familiar with the functions of the system to log in and respond to customer complaints

Ensures sensitive information and financial records are kept private and confidential, in compliance with GDPR.

Works with management to maintain best practices for efficient communication with customers

Develops and maintains knowledge of SAP, including the functions of the system to log in and respond to customer complaints

Maintain up to date knowledge of company policies and procedures to address issues such as returns, faulty merchandise, wrong delivery and delayed delivery; ensuring company policy is properly applied to customer solutions

Keeps up to date with product range and product knowledge, including new products, services, and promotions on sales.

Understanding of POD & Delivery Systems

Applies training received on Ultimate Customer Service Programme (UCSP)

Contributes to bottom lines sales by increasing customer satisfaction

Generates and organises a collection of authorised returns when requested. Works closely with Credit Control if accounts go near or over their account limits and communicate this information to all relevant parties.

A good knowledge of Condition pricing and how it is applied within a Sales Order

Provides support for customers when logistics issues occur. Minimise logistics costs where possible.

Candidate Requirements:

Previous experience working with SAP

Experience in contracts, project sales etc

Exceptional administration, planning and organisational skills.

Excellent verbal and written communication skills.

Ability to remain discreet and retain confidential information

Ability to work independently as well as in a team environment.

Ability to build strong working relationships with colleagues and customers

Highly motivated, with a positive 'can-do' attitude & tenacity

Ability to flex working style and activity to best meet the needs of the business

Resilient, with the ability to prioritise and stay calm and collected under pressure

High level of proficiency in the use of Microsoft office tools (Word, Excel and Powerpoint)

Wanting to learn and develop

Location: Bedford office/hybrid

Salary : £25,000

Package: 10% OTE Performance Bonus + 26 days per annum holiday (exclusive of bank holidays) + Pension (6% Employer Contribution/3% Employee Contribution) + Life Assurance

Advancing People - Recruitment Specialists

Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.

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Administrator jobs in Bedford

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