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Phocas Software
coventry, england, United Kingdom
This role offers Hybrid working - 3 days in our Coventry office (CV3) Due to the nature of our location applicants ideally should drive * Deliver feel good CX to customers When was the last time you had an incredible customer experience? The kind that makes you want to tell anyone who'll listen as you jump up and down with excitement and passion.
Job Source: Phocas SoftwareMicrolise
Coventry
Technical Support Advisor When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. We are looking for a Technical Support Advisor to join our growing Support Services team! Your core focus will be to provide exceptional supp
Job Source: MicroliseTelent Technology Services Limited
Warwick
Technical Support Engineer When you join our Engineering Team at Telent, you'll be empowered to innovate and drive common solutions, working closely with technical experts who are proud of the impact their work makes. Come join a high-performing team doing complex and critical work. Help build and keep the nation's critical infrastructure connecte
Job Source: Telent Technology Services LimitedCloud Decisions
Stratford-upon-Avon, England, United Kingdom
Join Growing Team as a 1st / 2nd Line Support Engineer! Are you passionate about technology, customer service, and being part of a dynamic team? We’re thrilled to announce an exciting opportunity with a maturing business, a dedicated Microsoft Partner and Managed Service Provider (MSP) that has recently become its own standalone entity. Hybrid Wo
Job Source: Cloud DecisionsCloud Decisions
Stratford-Upon-Avon
?? Join Growing Team as a 1st / 2nd Line Support Engineer! ?? Are you passionate about technology, customer service, and being part of a dynamic team? Were thrilled to announce an exciting opportunity with a maturing business, a dedicated Microsoft Partner and Managed Service Provider (MSP) that has recently become its own standalone entity. Hybrid
Job Source: Cloud DecisionsMicrolise
Coventry
Technical Support Advisor When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. We are looking for a Technical Support Advisor to join our g...
Job Source: MicroliseFrench Selection UK
Rugby
FRENCH SELECTION UK French speaking IT Technical Support Salary: Up to £31,000 p.a. + Benefits Location: Rugby, Warwickshire At commutable distance from: Rugby, Coventry, Northampton, Leicester, Warwick, Kettering, Nuneaton, Loughborough, Daventry, Banbury, Wellingborough, Lutterworth, M1 Ref: 8130FT *** Great Opportunity for Progression *** *** Fu
Job Source: French Selection UKFrench Selection UK
Rugby
FRENCH SELECTION UK French speaking IT Technical Support IT, Help Desk, Technical Support, Service Support, IT Support, Windows support, 1st Line Support, Hardware, Installation, Troubleshooting, Remote upgrades, Remote Desktop, IT Engineer, Service Desk, IT Help Desk, Fluent...
Job Source: French Selection UKWarwick
Description
We are looking for a Technical Customer Support to join our Customer Service Team based in our modern offices between Warwick and Leamington Spa. UBT are a global not-for-profit organisation providing business consultancy services to a client base spread across 19 countries in Europe, North America, Central America and Australia/NZ. We provide bespoke services including corporate training, technology sales, business coaching, motor fleet, corporate accounting and group buying to approximately 3,000 independent, family owned organisations globally.
Due to our continued growth in the UK, we are seeking an experienced Mobile Support Technician to join the customer service team. The team respond to a wide range of calls and emails and this role will focus on solving/managing all mobile phone/smartphone issues and support inquiries.
Key Duties and Responsibilities...
Identify Potential Lead and then convert it by passing to the relevant teams.
Respond in a timely basis to customer requests, displaying a sense of enthusiasm and urgency appropriate to customer expectations.
Make outbound phone calls to customers where needed - for customer support and / or data checking.
Smartphone hardware and software support including warranty support with manufacture
Frontline customer support & general advice (incoming calls and emails).
Accurately interpret company policies and procedures to provide innovative solutions to resolve customer enquiries.
Develop deep understanding of the customer experience expectations through active participation in call calibration, coaching, feedback and call listening.
Requirements Previous Mobile Support Training & Experience
To have a positive and proactive approach to solving problems
An ability to relay technical information back to the end user in an understandable format
Manage and work on support issues on your own as well as being part of the team
Have a high attention to detail, good organisational and time management skills
To build strong and lasting client relationships to become a trusted advisor and sales leads for the sales team
Working hours: Monday to Friday 7:30am till 4:30pm (Office Based)
Benefits Salary: £27,000-£30,000 (DOE)
Car/Car allowance - upon completion of probation
22 days holiday + 8 days bank holiday
Pension - 5% company contribution
Free parking
Free lunch every day
Technical Customer Support jobs in Warwick
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