Technical Support Engineer - Digital Customer Success

Company description

Are you passionate about solving complex technical challenges with telemetry and sensor systems that help the world move water more sustainably? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people. Job description

As our new Technical Support Engineer, you will be providing expert technical support for telemetry tools and sensor equipment, diagnosing issues, and ensuring our customers and internal teams receive timely, effective solutions that keep critical water infrastructure running smoothly. You'll be part of a diverse, supportive and inclusive culture, that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging. What will you be doing? As a key part of the Technical Support team, you'll create impact by Delivering reliable technical expertise that ensures our telemetry and sensor solutions perform at their best, directly supporting Grundfos's mission to advance sustainable water management. Your main responsibilities include: • Diagnosing and resolving technical issues related to telemetry tools, sensor equipment, and associated software platforms • Providing remote and on-site support to customers and field engineers, ensuring minimal downtime of critical systems • Collaborating with product development and engineering teams to escalate complex issues and feed back field insights • Creating and maintaining technical documentation, troubleshooting guides, and knowledge base articles • Supporting the installation, commissioning, and configuration of telemetry and sensor solutions • Identifying recurring issues and recommend improvements to enhance product reliability and customer experience Required profile

What makes you a great fit? Above all, you are a hands-on technical problem solver with strong knowledge of telemetry systems, sensor technologies, and a genuine drive to deliver outstanding support experiences. We would also imagine that you have: • 3+ years of experience in a technical support or field engineering role involving telemetry, sensors, or instrumentation • Solid understanding of communication protocols (e.g., MQTT, Modbus, Cellular IoT) and sensor technologies • Strong troubleshooting and diagnostic skills across hardware and software systems • Excellent communication skills with the ability to explain technical concepts to diverse audiences It is a plus if you also have: • Experience with water or pump industry applications and SCADA systems • Familiarity with IoT platforms and cloud-based monitoring solutions • HNC/HND or degree in electronics, electrical engineering, or a related discipline What we offer

Why you will love working here We care! Day to day, you can look forward to: • A working environment built around your needs, with flexible hours, home working opportunities and parental support. • Annual bonuses, health insurance and a strong focus on well-being activities. • Three days' additional paid leave for volunteering in your community. • Access to on-demand training and learning sessions and carefully structured programmes to pursue personal and professional development opportunities. We are inclusive! Celebrating and valuing our differences helps us see possibilities where others can't. We therefore welcome and encourage applications from all abilities, experiences, and backgrounds. Are you ready to unlock possibilities at Grundfos? Apply today!

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