Technical Support Engineer - Digital Customer Success

Are you passionate about solving complex technical challenges with telemetry and sensor systems that help the world move water more sustainably? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people.

Responsibilities

• Diagnose and resolve technical issues related to telemetry tools, sensor equipment, and associated software platforms.
• Provide remote and on-site support to customers and field engineers, ensuring minimal downtime of critical systems.
• Collaborate with product development and engineering teams to elevate complex issues and feed back field insights.
• Create and maintain technical documentation, troubleshooting guides, and knowledge base articles.
• Support the installation, commissioning, and configuration of telemetry and sensor solutions.
• Identify recurring issues and recommend improvements to enhance product reliability and customer experience.

Qualifications

• 3+ years of experience in a technical support or field engineering role involving telemetry, sensors, or instrumentation.
• Solid understanding of communication protocols (e.g., MQTT, Modbus, Cellular IoT) and sensor technologies.
• Strong troubleshooting and diagnostic skills across hardware and software systems.
• Excellent communication skills and the ability to explain technical concepts to diverse audiences.
• Experience with water or pump industry applications and SCADA systems (plus).
• Familiarity with IoT platforms and cloud-based monitoring solutions (plus).
• HNC/HND or degree in electronics, electrical engineering, or a related discipline (plus).

Benefits

• Flexible hours, home working opportunities, and parental support.
• Annual bonuses, health insurance, and a focus on well‑being activities.
• Three days additional paid leave for volunteering in your community.
• Access to on-demand training and learning sessions and structured programmes for personal and professional development.

Location: Tadworth, Surrey, United Kingdom. Working model: Hybrid (office and home working).

We are inclusive. We welcome and encourage applications from all abilities, experiences, and backgrounds.