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Get Staffed Online Recruitment Limited
London
Customer Service Advisor Contract: Fixed Term Contract, Full-time (40 hours per week), Monday to Friday between 8am and 6pm Location: London, based across two sites – a multinational investment bank with its own medical centre (and access to their gym facilities), and our flagship clinic, both close to Liverpool Street Station, London Salary: £2
Job Source: Get Staffed Online Recruitment LimitedTeam One Recruitment
Redhill
A fantastic chance to use your outstanding customer service skills and flair within an interesting health tech company on the brink of rapid expansion, offering career progression and ongoing learning. We are looking for an exceptional customer service professional with excellent call handling and communication skills with a proven track record of
Job Source: Team One RecruitmentReed
Reigate
Are you looking for a Customer Services Advisor role? A number of clients are wishing to recruit a variety of short and long-term roles; these include temporary and fixed-term contracts, both hybrid and office based. Main responsibilities will include: Receive and respond to incoming calls. Review each separate issue. Liaise with relevant departmen
Job Source: ReedReed
Redhill
We’re seeking passionate individuals to become Customer Service Advisors at a leading insurance company in Redhill! As a Customer Service Advisor, you’ll play a crucial role in assisting policyholders with their claims. Your problem-solving skills will be essential in finding solutions that prioritise customer needs. This is a 6-month fixed term co
Job Source: ReedReed
Redhill
Reed is seeking a Customer Service Administrator to join our client, located close to Redhill/Reigate. As a Customer Service Administrator , you will be responsible for providing exceptional customer service and support via phone and email, processing orders, invoices, and quotations, liaising with internal and external stakeholders, updating a
Job Source: ReedReed
Redhill
Join AXA Partners - Exciting Opportunity for Multi-Skilled Customer Service Advisors! Overview: Join our team and be the foundation of great service, providing assistance for our insurance customers. We are looking for people to join our fabulous Customer Service Advisor teams. Working in our Travel department, with opportunities for cross-t
Job Source: ReedReed
Redhill
Reed Talent Solutions are recruiting for Customer Service Advisors to join AXA Insurance on a 4-month assignment. Join our team and be the foundation of great service, providing assistance for our insurance customers. We are looking for people to join our fabulous Customer Service Advisor teams. Working in our Travel department, with opportu
Job Source: ReedMorgan Sindall Property Services
London
We are looking to recruit a Customer Service Advisor to join our team on our Waltham Forest Contract. About the Role Joining our team, you’ll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our cont
Job Source: Morgan Sindall Property ServicesLondon, England, United Kingdom
At Frasers Group we’re rethinking retail. Through digital innovation and unique store experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers through our collection of established brands, including Sports Direct, FLANNELS, USC, Frasers, and GAME.
Job Description
This role is based within our head office customer service team and provides excellent service to customers who would like to or have purchased from us. The role requires you to be a brand ambassador, always representing sofa.com at the highest level using multiple channels.
You’ll be proactive, organised, with the ability to prioritise. You’ll also work to target KPI’s, alongside demonstrating a high level of professionalism in all communication, reflecting company standards. This role requires flexibility and is based in our Chelsea offices.
Working alongside the trade, delivery, warehouse, and store teams, the customer service team works to help our customers choose and create their perfect living space and resolve any queries pre or post delivery.
Deliver a seamless and stress-free experience whilst recognising the importance of customer care
Work collaboratively with team members and other departments to deliver positive and helpful resolution of customer support questions received through e-mail, phone and social media.
Provide relevant information regarding our products to enable customers to make informed decisions before purchasing
Create and manage customer quotes with sales conversion targets
Resolve customer queries & complaints about new or existing orders via telephone and email
·Support customers and provide information about our 3rd party consumer propositions (Consumer Finance & Customer Fabric Insurance)
Maintain exceptional product knowledge of everything current and new within the business
Meet target KPI’s
Collate and log daily statistics
The Customer Service team operate across a 7-day working week, therefore Saturday & Sunday availability/flexibility is essential.
Qualifications
Have experience working within a customer service role
Possess an excellent telephone manner and written communication skills
Have experience using ticketing systems
Be enthusiastic and dedicated to providing excellent customer service
Be professional, friendly and approachable with a can-do attitude towards internal and external staff at all times
Be a strong multi-tasker who can work to schedules and deadlines
Have a proactive attitude towards resolving customer queries
Work well independently and as a part of a team
Experience within a luxury brand or with big ticket items
Additional Information
An opportunity like this at Frasers is for the fearless. The potential is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles:
Think without limits - Think fast, fearlessly, and take the team with you.
Own it and back yourself - Own the basics, own your role and own the results.
Be relevant - Relevantto our people, our partners and the planet.
Customer Service Advisor jobs in London, England, United Kingdom
ⓘ There was an unexpected error processing your request.
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