Engineering Manager

Were looking for an organised and technically minded individual to support our Service team, working closely with the Service Co-ordinator and Engineering team to ensure work is effectively planned, managed and completed to a high standard. Youll play a key role in providing technical support across the business while helping to deliver a positive experience for our clients.The role will involve providing technical support to the Service Co-ordinator, Engineering and Office teams, reviewing service sheets and prioritising follow-up actions to ensure quotes are raised promptly and any issues are communicated to clients in a timely manner. Strong organisational and PC skills are essential, along with the ability to build effective working relationships across the branch and help ensure a high level of client satisfaction from start to finish.Duties & ResponsibilitiesTo ensure that small works are organised, managed and delivered successfully within client-agreed timelines in conjunction with the Service Co-ordinatorEnsure correct skill sets are advised to the Service Co-ordinator for completion of all worksEnsure all jobs passed for scheduling are ready to schedule (i.e all equipment/materials have been received, any 3rd party services have been organised etc)To work to processes and procedures as specified/agreed per company workflows alongside the Service Co-ordinatorProvide technical support back-up for both Engineering and Office teamsAct as key point of contact for engineering workforce and subcontractors on technical issues as and when requiredTo work with the Workshop Supervisor to ensure communication between the service team and engineering team flows, and correct information on works is communicated and discussed where appropriateEnsure company H&S policies are always adhered to by the engineering team, and failures are actioned within an appropriate time frameCreate/review initial job RAMS, review Dynamic RAMS and any customer H&S documentation when requiredCarry out site surveys and site auditsOccasionally assist the engineering team on-site or attend emergency call-outsCreate/review/edit client Excel Spreadsheets, Word Documents, PowerPoints and PDFsCreate/review/edit PA Excel Spreadsheets, Word Documents, PowerPoint presentations and PDF reports before sending to the client to ensure they are presented in a professional mannerEnsure maximum utilisation and management of the engineering team during their working day, week and monthTo review the training needs and requirements of the engineering team in conjunction with the Service Co-ordinator & Workshop Supervisor, ensuring all technicians are qualified to the appropriate standards. Updates should be passed to the QHSE Manager for skills matrix update reviewEnsure all engineers have the appropriate level of disclosure check and security clearance for clients sitesRequirementsQualified to HNC level or a minimum of 5 years experience in a similar roleExcellent communication skillsGood numeracy skillsGood written skillsConfident using various Microsoft packages (Excel, Word, PowerPoint etc.) and company-operated systemsSelf-driven and focused individual with the ability to work on own initiative and under pressureAbility to work as part of a teamProactive/problem solverExcellent time management skillsCapable of multi -taskingEffective engineer tasking/management under pressure is key to this roleAn understanding of asset management principlesAttributesTenaciousDrivenAbility to focusOrganisedCalmnessProblem solverTeam PlayerAbility to think quicklyI.T. skillsAbility to perform well under pressureJBRP1_UKTJ