Operations Manager

We're looking for an experienced Operations & Logistics Manager to take responsibility for a busy warehouse and logistics operation, ensuring customers receive the right products, in the right place and at the right time.

It's a role with plenty of ownership, combining hands-on operational leadership with the opportunity to improve processes and help prepare the business for its next stage of growth.

Reporting to the Operations Director, you'll oversee the day-to-day operation, lead the team and make sure warehouse, transport and fulfilment activities work effectively together.

Your responsibilities will include:

• Oversee the day-to-day running of the warehouse, transport and logistics operation, making sure customer orders go out accurately and on time
• Lead and support the operational team, keeping everyone clear on priorities, expectations and what good performance looks like
• Keep a close eye on stock and inventory, making sure goods are received, stored, picked and dispatched accurately
• Work with internal teams and external transport providers to plan deliveries, solve issues and keep things moving
• Take the lead on health and safety across the operation, making sure equipment, processes and working practices remain safe and compliant
• Use KPIs to understand how the operation is performing, spotting issues early and putting improvements in place where needed
• Look for better, simpler ways of working, improving efficiency and ensuring the operation can support the continued growth of the business

What we’re looking for:

• Previous experience managing warehouse, logistics, distribution or operational teams
• Good knowledge of inventory management and stock control
• Experience coordinating transport operations and ideally third-party logistics providers
• A practical understanding of health and safety within a warehouse or logistics setting
• Experience working with ERP, warehouse management or logistics systems
• Confidence using KPIs and operational information to manage performance and make improvements

You'll be someone who is organised, approachable and comfortable taking ownership. You'll enjoy solving problems, improving the way things work and leading a team, while keeping customer service and operational standards front of mind.