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Digital Waffle
nottingham, england, United Kingdom
Job Title: Customer Success Manager Location: Nottingham (1 day a week in the office) Salary: £30,000 per annum Job Description: We have partnered with a leading telecommunications company dedicated to providing exceptional services and innovative solutions to clients. As a Customer Success Advisor, you will play a crucial role in ensuring o
Job Source: Digital WaffleThe Access Group
Loughborough, England, United Kingdom
About Us Join the Access Family and see how we make software ideas become a reality! Our core value of Love Work, Love Life, Be You' has been central to our success and so we're looking for people to join us who share our passion for making things better every day and help us continue to grow. We are the number one UK headquartered software provi
Job Source: The Access GroupAstute Recruitment
Nottingham
Job Brief: A well-established business based in central Nottingham are looking for a Customer Service Manager to join their growing team. The Customer Service Manager will be responsible for the effective management of the Customer Services team and the smooth running of its systems and functions. Duties Include: * Improving customer service exp
Job Source: Astute RecruitmentMorson Talent
Derby
Role Title – Commercial Manager – Customer Salary - £55,000 - £65,000 Locations – Derby or Manchester (Hybrid) We are now recruiting for the exciting role of Commercial Manager – Customer, to be involved in an industry leading, cutting-edge project for a new type of power station. We are Rolls-Royce SMR and we're doing something that's never been d
Job Source: Morson TalentAstute Recruitment Limited
Nottingham
Job Brief: A well-established business based in central Nottingham are looking for a Customer Service Manager to join their growing team. The Customer Service Manager will be responsible for the effective management of the Customer Services team and the smooth running of its systems and functions. Duties Include: Improving customer service experien
Job Source: Astute Recruitment LimitedSecurity Cleared Jobs
Loughborough, Leicestershire, United Kingdom
Job Description Summary As a Customer Fulfillment Manager you will be responsible for facilitating transactions, producing, assembling and delivering replacement/ repair parts and equipment as part of a Services agreement or order. This position includes activities such as processing transactions, managing processes, material management, site opera
Job Source: Security Cleared JobsAstute Recruitment Ltd
Nottingham
Job Brief: A well-established business based in central Nottingham are looking for a Customer Service Manager to join their growing team. The Customer Service Manager will be responsible for the effective management of the Customer Services team and the smooth running of its systems and functions. Duties Include: Improving customer service experie
Job Source: Astute Recruitment LtdXPERT-CAREER LTD
Derby
Are you driven by the pursuit of delivering unparalleled customer service, both individually and as part of a team? Are you a dynamic and meticulous professional with a background in property maintenance management?Do you excel in high-pressure environments, showcasing exceptional organizational prowess? If your answer is yes to these questions, we
Job Source: XPERT-CAREER LTDNottingham
Are you stuck in ERP support but want to do more for your customers?
You like helping customers but the application support role is a bit limited.
This role is working as a customer success manager for an ERP software author.
You will work with the Account managers (this is not a sales role) and you will deal with customers finding out what issues they have, what they are "not" doing with the software and what they could do better.
You will be the "software ambassador" for the company, helping client get a better experience.
You will work with the consultants and developers and product managers, so you will often be asking how to improve processes, how to improve the software, what is urgent , what is an easy quick fix.
Here is some more detail on the job:
The customer success manager would involve travel in both the UK and Ireland. This would be a home-based/hybrid role, with occasional trips to the office in the Nottingham.
This customer success manager is working directly with clients doing customer success, or customer account management or customer relationship management, working with the clients and liaising with the support team. The sales team and the Implementation team. You will be making sure customers are getting the most out of the ERP software.
As a direct report to the Product Manager, the Customer Success Manager plays a pivotal role in fostering proactive connections between the ERP Software company and the customer base through a combination of remote and onsite interactions.
Key performance indicators include the quantity of customer engagements and the sustained satisfaction levels achieved. Collaborating closely with our Support and Professional Services departments, the role involves a proactive approach to minimising customer queries. Additionally, close collaboration with the sales team is essential, as the Customer Relations Manager is tasked with elevating awareness of available services and products, with a primary focus on enhancing customer retention.
Customer success manager jobs in Nottingham
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