IT Support Specialist
Edinburgh, Scotland, United Kingdom
Job Summary:
The IT Support Specialist takes charge of coordinating, diagnosing, and troubleshooting incoming employee issues. Offering support services, they assist employees facing technical challenges and information technology issues encompassing desktop, laptop, or network services. Ensuring prompt resolution or escalation, when necessary, they advocate for the customer by directing matters to the appropriate technical personnel. Additionally, they keep management and end-users informed with case status updates and contribute to the development, documentation, and implementation of standard operating procedures and customer service guidelines relevant to IT support.
Responsibilities:
Provides first tier IT support to employees and business resolving problems and tickets as a member of the Help Desk Team.
Responds to escalated employee issues and incidents in a proactive, timely fashion.
Completes basic tasks and projects supporting IT operations in delivering systems and features that provide significant value.
Identifies quality and reliability issues in systems they maintain.
Assists new hires with set-up, tools, and best practices.
Seeks input from teammates and outside experts on systems and feature design.
Executes on key deliverables for the business that require off-hour support or tasks.
Assembles workstations including mechanical standing desks.
Unboxes and organises inventory items.
Receives and organises inventory while maintaining inventory tracking system.
Installs IT equipment inclusive of TVs.
Maintains a clean & safe work environment.
Required Skills:
Knowledge of Intune and JAMF administration.
Knowledge of Azure Active Directory.
Experience with Microsoft Windows operating systems, Microsoft Office Products, and MAC.
Knowledge of Office 365 Exchange/Admin center
Basic knowledge of networks, firewalls/security, and operating systems.
Self-motivated and self-organised.
Ability to troubleshoot first tier computer hardware and software issues.
Excellent attention to detail and strong documentation skills.
Outstanding verbal and written communication skills.
Strong organizational and interpersonal skills.
Strong problem-solving abilities.
Collaborates well with other teams.
Clearwater Analytics (NYSE: CWAN), a global, industry-leading SaaS solution, automates the entire investment lifecycle. With a single instance, multi-tenant architecture, Clearwater offers award-winning investment portfolio planning, performance reporting, data aggregation, reconciliation, accounting, compliance, risk, and order management. Each day, leading insurers, asset managers, corporations, and governments use Clearwater’s trusted data to drive efficient, scalable investing on more than $6.4 trillion in assets spanning traditional and alternative asset types.
Our mission: To be the world’s most trusted and comprehensive technology platform that simplifies the entire investment lifecycle and eventually revolutionizes the world of investing.