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QA Ltd
Livingston
Are you looking to kick start a career with an exciting and growing business? Harris Vehicle Hire based in Livingston are looking to take on an Operations Support Apprentice to join their successful team. Harris Vehicle Hire provides vehicle hire services to both public and private sectors and specialises in van rental. With 25 years’ experience i
Job Source: QA LtdClearwater Analytics
Edinburgh, Scotland, United Kingdom
Job Summary: The IT Support Specialist takes charge of coordinating, diagnosing, and troubleshooting incoming employee issues. Offering support services, they assist employees facing technical challenges and information technology issues encompassing desktop, laptop, or network services. Ensuring prompt resolution or escalation, when necessary, the
Job Source: Clearwater AnalyticsClearwater Analytics
Edinburgh
Job Description Job Summary: The IT Support Specialist takes charge of coordinating, diagnosing, and troubleshooting incoming employee issues. Offering support services, they assist employees facing technical challenges and information technology issues encompassing desktop, laptop, or network services. Ensuring prompt resolution or escalation,
Job Source: Clearwater AnalyticsHead Resourcing
Edinburgh
Head Resourcing are working exclusively with a Fintech company who are looking for a Performance Tester to join the team. In the role you will help lead performance testing across specific development projects and maintenance releases. This is an excellent opportunity to make a difference and help drive their performance testing across the business
Job Source: Head ResourcingHead Resourcing
Edinburgh
Head Resourcing are working exclusively with a Fintech company who are looking for a Performance Tester to join the team. In the role you will help lead performance testing across specific development projects and maintenance releases. This is an excellent opportunity to make a difference and help drive their performance testing across the busines
Job Source: Head ResourcingSmart Data Foundry
Edinburgh
Job Description About Smart Data Foundry Smart Data Foundry has a purpose to unlock the power of financial data as a force to improve people’s lives. What we do We enable the research ecosystem to flourish through the provision of research ready real financial data. We create data-driven insights based on real financial data, that identi
Job Source: Smart Data FoundrySmart Data Foundry
Edinburgh, Scotland, United Kingdom
About Smart Data Foundry Smart Data Foundry has a purpose to unlock the power of financial data as a force to improve people’s lives. What we do We enable the research ecosystem to flourish through the provision of research ready real financial data. We create data-driven insights based on real financial data, that identify areas to inform poli
Job Source: Smart Data FoundryHead Resourcing
Edinburgh, Scotland, United Kingdom
Head Resourcing are working exclusively with a Fintech company who are looking for a Senior Performance Tester to join the team. In the role you will help lead performance testing across specific development projects and maintenance releases. This is an excellent opportunity to make a difference and help drive their performance testing across the b
Job Source: Head ResourcingEdinburgh
Role overview
Based at our Telephone Operations hub in Edinburgh, the Performance & Engagement Support Specialist works closely with the Performance & Engagement Manager to support them with the day to day needs of our interviewing pool.
In addition, they will be expected to collaborate with and foster productive relationships with colleagues across the wider contact centre.
What will I be doing?
Key responsibilities will include:
Being a multiskilled individual who will become an expert in supporting interviewers progress as they develop in their roles.
Day to day administrative support utilising tools relating to the interviewer pool
Active engagement with all areas of work carried out within the Edinburgh operations hub
Work to build a respectful and collaborative relationship with the casual workforce
Help identify opportunities for further improvements in work processes and structure with particular focus on interviewer onboarding and how it impacts the unit as a whole
Work with the team to systemically improve the standard of interviewers in our panel
Strive to become an advocate of our team across the wider UK Operations team with the Service Lines and Ipsos Operations colleagues abroad
What do I need to bring with me? -
Administrative experience
Ability to learn and be open minded about self-development and critique
Outstanding interpersonal skills, written & verbal communication and organisation skills
Excellent team player able to flex their style to cope with the many different work groups
Strong analytical and problem-solving skills
Attention to detail in all areas of work
Ability to work under pressure and remain positive through adversity
Ability to create an inspiring team environment with an open communication culture
Ability to set clear goals and objectives
Excellent Computer Software skills
Passion for learning and development
What is in it for me?
Ipsos UK offer an attractive basic salary and a rewards package including 25 days annual leave, a pension scheme and a great range of flexible benefits to suit your personal needs. For roles at Research Manager level and above we also offer private healthcare.
In addition to this we have a fantastic Learning & Development offer delivered through a mix of face to face, online or on-demand.
We realise you may have commitments outside of work and will consider flexible working applications - please highlight what you are looking for when you make your application.
Ipsos is committed to equality, treating people fairly, promoting a positive and inclusive working environment and ensuring we have diversity of people and views. We also recognise that this is important for our business success - a more diverse workforce will enable us to better reflect and understand the world we research and ultimately deliver better research and insight to our clients.
Performance & Engagement Support Specialist - Operations jobs in Edinburgh
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