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Uxbridge Employment Agency
Uxbridge
Customer Service Executive Uxbridge 26k plus bonus Are you passionate about delivering and exceptional service to Customers? Do you have a passion for technical products, and do you have experience managing customer issues through to successful resolution? My client a really friendly tech products organisation (with a real family feel) are now see
Job Source: Uxbridge Employment AgencyNouvo Recruitment
Borehamwood
Customer Service Executive Our family feel client are looking for an experienced Customer Service Executive to join their already busy, fun team to be the first point of contact for customers whilst managing their experience and their orders Benefits Include: 25 % colleague discount 33 days annual leave (including bank holidays) Monday to Friday -
Job Source: Nouvo RecruitmentPremier Work Support
Dartford
This is a great opportunity to join a market leader in their industry, recruiting for a permanent Customer Service Executive, based in the Dartford area. This is a key role within the business, responsible for full management of secured contracts through to after sales support, including order progression, demand planning, order tracking, stock man
Job Source: Premier Work SupportTRI Consulting
London
A large Housing Association is looking for a Customer Service Executive on a temporary basis for approximately 3 months with permanent opportunities. Key responsibilities are as follows As a Customer Service Executive you will have the required authority, budget, skills and support to creatively address the housing needs of your residents. You will
Job Source: TRI ConsultingLloyd Recruitment Services Ltd
Redhill
Are you ready to start your career in customer service? Our local client is on the lookout for enthusiastic individuals to join their Customer Service team. Why Join? Friendly and supportive environment Opportunities for growth and development £13.30 per hour Key Responsibilities: Serve as the first point of contact for customer queries Handle issu
Job Source: Lloyd Recruitment Services LtdBrighterBox
London Area, United Kingdom
This award-winning startup, based in Farringdon, is the UK market leader when it comes to connecting households and cleaners (kind of like Deliveroo, but for home services). They make it easy for customers to book, manage and pay their cleaner online and have created the best place for cleaners to find work. They’re only six years old and have alr
Job Source: BrighterBoxNew Statesman
Farringdon, England, United Kingdom
About Us The New Statesman is a leading British political and cultural magazine. Since its founding in 1913, it has been renowned for its progressive and insightful commentary on current affairs, politics, culture, and the arts. With a rich history of journalistic excellence, the New Statesman continues to be a trusted source of analysis and opin
Job Source: New StatesmanArnold Clark
United Kingdom
Were currently looking forCustomer Service Executives to create an outstanding customer experience in our Citroen branch in Armadale and help customers get excited about our products. Why choose us? 33 days holiday allowance with room to grow Generous retail discounts Private healthcare Simplyhealth all employees have access to a GP 24/7 and can
Job Source: Arnold ClarkLondon
Customer Service Executive
We are looking for a highly professional, customer-centric, Customer Service Executive to join our expanding E-commerce Team.
If you are looking to challenge yourself in a fast paced, Luxury Beauty environment, where the customer experience is at the fore, then this is the job for you.
As a Customer Service Executive, you will be responsible for cultivating and enhancing the Customer Journey across multiple touch points. Your role will play a key role in creating a complete 360 Digital Experience, ensuring the customer has an exceptional experience for the duration of their online journey, as well being a pivotal point of contact both with the customers and the wider Digital and Marketing teams.
The role is varied and will require excellent communication skills, the ability to remain professional at all times, and developing and enhancing strong relationships with our customers. You will be responsible for liaising with the Training, Marketing, and Digital Team to enhance and cultivate the Masterclass experience, both for our online and offline databases.
You will be accountable for implementing best practices and sharing key insights on performance from Bambuser, concerning sign-ups, feedback, and sales performance as well as moderating classes to provide assistance where necessary.
Jointly responsible with the CRM Digital Marketing Executive to implement lead generation campaigns linked to Paid Social Campaigns to drive acquisition targets.
Customer Service Executive
A key responsibility will be to ensure that the customer experience is optimised, liaising with the Digital, Marketing and Trading Teams to provide an exceptional experience across all digital touchpoints.
Setting up Masterclass within Bambuser, liaising with the Training Team on Content and product placements assistance during Classes, as well as moderating classes to provide assistance
Reporting and presenting Masterclass Performance to the wider team, highlighting areas of success and areas of opportunity to drive revenue and conversion
Liaising with Marketing and Digital Team on product launches to create a bespoke Masterclass experience and providing aftercare support to maximise sales opportunities
Liaising with the relevant stakeholders to propose Masterclass themes, that sit within 360 activations for sign off with Department Leads
Providing Exceptional Service to VIP Clients; Owning the VIP Concierge Service, building and maintaining relationships
Liaising with the Digital CRN Marketing Executive to identify VIP Clients and create tailored content and incentives to encourage repeat purchases
Create reports to highlight and evaluate performance of VIP events, detailing success and opportunities to further maximise sales
Drive trading opportunities through a physical experience for 3rd Party Retailers
Liaising with the CRM Digital Marketing Executive and Trading Manager to identify Trading opportunities for the RFM Segments
Providing Support to the Customer Service Executive during peak trading periods
Offering beauty consultations for product recommendations or queries, through multiple channels (1:2:1 Consultations)
Responding to customer calls in an efficient and professional manner
Responding to Email queries
Resolving conflict and de-escalating complaints
Monitoring and responding to social media posts, comments and direct messages
Monitoring and responding to live chat queries and concerns
Investigating, and problem solving
Liaising with our warehouse provider to resolve order queries
Placing replacement orders through internal system
Sending out samples and complimentary gifts to customers
Assisting customers with online queries, processing orders or applying promotional codes
Providing support and feedback to the wider Digital team to ensure the customer experience is elevated at all times
Customer Service Executive
Key Skills & Experience:
Salesforce Service Cloud (or equivalent CRM Solution)
Online Customer Service
Luxury Retail
Beauty Experience (Advantageous)
Customer Service Executive jobs in London
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