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Diamond Search Recruitment Ltd
Dartford
Diamond Search recruitment are delighted to be representing our client, one of the UK's fastest growing companies, a market leader within their sector and a company who reward and recognise hard-work. Recruiting for Sales Administration/Customer Services personnel, this represents a great opportunity for experienced individuals to join the team. R
Job Source: Diamond Search Recruitment LtdTrinity Resource Solutions
Watford
Our client specialising in importing and exporting products to International markets across the globe are looking for someone experienced in Customer Services in a Business to Business environment. The role is 70% operational that includes order to completion and 30% customer liaison They have experienced phenomenal growth and need your skills gain
Job Source: Trinity Resource SolutionsHays Specialist Recruitment Limited
London
Our client, an incredibly well-established Insurance Solutions provider, are looking to recruit an articulate, personable Customer Services Executive to join their London-based team. Working on a hybrid basis (3 days in the office / 2 days from home), this is an exceptional opportunity for the right candidate!Our client specialise in supporting an
Job Source: Hays Specialist Recruitment LimitedKHR Recruitment Specialists
Dartford
Customer Service ExecutiveDartford, Kent£25,875paMonday to Friday 8.30am-5.30pm6 month fixed term contract KHR is partnered with a luxury manufacturer of bespoke products based in Dartford who is looking to add a motivated and detail-orientated Customer Service Executive to their team on a 6mftc.The Customer Service Executive will consistently prov
Job Source: KHR Recruitment SpecialistsGREAT PEOPLE LIMITED
Rickmansworth
Claims Consultant - Customer Service Executive The role of Claims Consultant, reporting to the Member Services Manager, is to assist with the day to day running of the Claims Team, delivering high quality service to their customers through all the facets of the claims processes. You will assist to achieve its new business and retention targets by p
Job Source: GREAT PEOPLE LIMITEDFocus Recruit
London
Customer Service Executive We are looking for a highly professional, customer-centric, Customer Service Executive to join our expanding E-commerce Team. If you are looking to challenge yourself in a fast paced, Luxury Beauty environment, where the customer experience is at the fore, then this is the job for you. As a Customer Service Executive, you
Job Source: Focus RecruitTate
Watford
Customer Service Executive Watford Permanent Salary £29k plus excellent benefits Our client is an award winning and well-established company just recently acquired by a global business! Excellent time to join this fast-growing company, not only do they offer great benefits but also a unique and fun culture! Looking for strong and passionate Custom
Job Source: TatePremier Work Support
Dartford
This is a great opportunity to join a market leader in their industry, recruiting for a permanent Customer Service Executive, based in the Dartford area. This is a key role within the business, responsible for full management of secured contracts through to after sales support, including order progression, demand planning, order tracking, stock man
Job Source: Premier Work SupportFarringdon, England, United Kingdom
About Us
The New Statesman is a leading British political and cultural magazine. Since its founding in 1913, it has been renowned for its progressive and insightful commentary on current affairs, politics, culture, and the arts. With a rich history of journalistic excellence, the New Statesman continues to be a trusted source of analysis and opinion, shaping the national conversation in the UK and beyond.
About the role
As a Customer Services Executive at New Statesman , you will play a crucial role in ensuring our subscribers receive exceptional service and support. You will be responsible for addressing customer inquiries promptly and professionally, using our systems efficiently to resolve issues, and collaborating closely with internal teams to enhance the customer experience. This role offers the opportunity to work within a dynamic environment at the intersection of publishing, marketing, and customer service.
Key Tasks & Responsibilities:
Respond to daily customer inquiries via telephone and email with professionalism and courtesy.
Use systems such as Piano and Zendesk to promptly resolve customer issues, collaborating with our external customer service team (BCC) as needed.
Process new and repeat orders accurately and efficiently.
Handle agency orders and resolve related customer inquiries.
Keep the NS Publisher informed of any customer complaints and escalate critical issues to the NS Editor in Chief when necessary.
Collaborate with the NS Marketing and Editorial teams to address customer concerns and participate in key promotions and events.
Assist customers with website-related inquiries, including online registrations and logins, coordinating with the Tech team to resolve issues.
Develop customer service KPIs based on feedback to continuously improve performance.
Create and maintain scripts to ensure a consistent customer service experience.
Oversee the processing of the print magazine label run every Tuesday, including accessing and processing print subscription data in Excel and coordinating with international printers.
Manage group subscriptions for high-profile clients and institutions, such as libraries, universities, and parliamentary offices.
Skills and experience:
Prior experience in delivering outstanding customer service.
Excellent writing and editing skills, with a professional telephone manner.
Commercial awareness and experience working towards targets.
Highly organised and self-motivated, with the ability to prioritise tasks effectively.
Ability to work accurately under pressure and meet strict deadlines.
Familiarity with customer service systems such as Zendesk, Pardot, and Piano is beneficial but not essential.
Company benefits
25 days' holiday (plus bank holidays)
Additional days off for your birthday, health and well-being day and volunteering day
Hybrid working arrangements
Subscription to NS publications and all other online content
Access to a discounted shopping program
Cycle to work scheme
Enhanced maternity, paternity and adoption pay
Enhanced company sick pay after probation
The New Statesman Media Group (T/A Progressive Media Investments) values diversity and is an equal opportunity employer. This hiring process will follow the principles of "blind recruitment" whereby personal information will be removed before shortlisting and the hiring manager will assess candidates based on their skills and experience only.
Candidates must have the right to independently live and work in the United Kingdom.
All personal data collected will be stored in accordance with the General Data Protection Regulation (GDPR) and applicable data protection laws.
Customer Service Executive jobs in Farringdon, England, United Kingdom
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