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VIQU IT Recruitment

Milton Keynes / Global

Software Support Analyst

Job Description

VIQU are currently working with an established software organisation who are undergoing a significant amount of international growth, and so are looking to strengthen their software support teams.

Due to this, they are hiring a second line software support analyst to act as a technical escalation point, assisting customers with 2nd line technical issues on their cloud SaaS platform.

Job duties of the Software Support Analyst

  • Provide second line software support to key customers.
  • Utilise SQL to support customers, rectify data issues and identify root causes.
  • Help to support patching, testing, software updates and cloning.
  • Troubleshoot issues with SQL Server and Azure.
  • Communicate with key customers within a timely manner.
  • Conduct root cause analysis, and document support investigations.

Experience required for the Software Support Analyst

  • Previous experience within software or application support focused roles.
  • Hands on experience with SQL, ability to write queries and ideally stored procedures (nice to have). Experience with SQL Server and Azure.
  • The ability to communicate effectively to both technical and non-technical audiences.
  • Continuous improvement mindset, with a focus on learning and development.
  • Experience within either a SaaS company, or EdTech would be nice to have.

Software Support Analyst

Milton Keynes

Up to £40,000 per annum plus bonus

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