IT Support Engineer - 1st & 2nd Line

Are you an IT support professional who enjoys solving problems, helping people and getting involved with a broad range of systems and technology?

Our client is looking for an IT Support Engineer to join their growing business in Bracknell. Working closely with the IT Manager, you'll provide first and second-line support across the company while helping to keep its systems, devices and day-to-day IT operations running smoothly.

This is a varied, hands-on role where you'll be supporting colleagues, administering Microsoft 365 and business systems, setting up equipment and user accounts, troubleshooting technical issues and helping improve the processes behind a growing organisation.

It's an excellent opportunity for someone with IT support experience who is ready to broaden their technical knowledge, take on more responsibility and continue developing their skills.

What you'll be doing

As the IT Support Engineer, you'll be a key point of contact for colleagues across the business, taking ownership of day-to-day IT queries and providing practical, friendly support.

Your responsibilities will include:

Providing first and second-line support across hardware, software, connectivity, printing, meeting rooms and mobile devices

Setting up and configuring laptops, desktops, phones and other equipment, including enrolling Windows devices using Microsoft Intune and Windows Autopilot and supporting Apple devices through MDM

Managing IT requirements for joiners, movers and leavers, including Microsoft Entra ID accounts, licences, groups, mailboxes, Teams access and MFA

Provisioning and managing access to business systems including NetSuite, Shopify and Sigma

Maintaining the company's hardware asset register, warranties and stock of equipment

Supporting the 3CX telephony platform and providing first-line support for the company's UniFi office network

Monitoring important operational data processes and investigating failed, rejected or mismatched records

Supporting GDPR requests, user-access reviews and good security practices around devices, access and account offboarding

Creating clear internal documentation and identifying repetitive or inefficient processes where improvements can be made

What we're looking for

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