IT Support Apprentice

CSL Data Services is a growing IT services provider delivering reliable, secure, and efficient solutions to its clients. The business prides itself on high-quality service, technical expertise, and strong client relationships.

About the role:

CSL Data Services is looking for a motivated IT Support Apprentice to join their team. This role offers hands-on experience while working towards a Level 3 IT Network Technician Apprenticeship You will support internal and external users, helping to diagnose issues, maintain systems, and contribute to a secure and efficient IT environment.

Responsibilities:

Provide IT support via phone, email, and remote tools

Log, manage, and update support tickets

Troubleshoot ICT issues using appropriate tools and methods

Communicate clearly with users, managing expectations and escalations

Install and configure hardware, software, and network devices

Support desktop setup, repair, and basic networking tasks

Apply security best practices and follow organisational policies

Assist with network device and mobile device administration

Maintain accurate documentation of all work

Continuously develop technical knowledge and skills

What we’re looking for:

Interest in IT support and networking

Basic knowledge of IT

Strong problem-solving skills

Good organisation and time management

Clear communication skills

Ability to work independently and in a team

Professional, customer-focused attitude

Driving licence (essential) and own vehicle (desirable)

Entry requirements:

3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject

GCSE Maths and English (or equivalents) at grades 3+ (D or above)

Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

Non-standard entry with work experience:

Relevant qualificati...