Smart Technology support Apprentice

A leading IT solutions provider in South Yorkshire is seeking a Smart Technology Support Apprentice to join their growing team.

This is an excellent opportunity for an individual looking to build a career in technology, gaining valuable hands-on experience working with innovative smart systems and connected devices. As an apprentice, you will develop practical skills in installing, configuring, maintaining, and supporting a range of smart technologies while working alongside experienced engineers and technical specialists.

KEY DUTIES –

* Assist with the installation, setup, configuration, and ongoing maintenance of smart technology solutions, including IoT devices, network equipment, tablets, sensors, hubs, and connected systems.

* Provide first-line technical support by responding to customer queries, diagnosing issues, and resolving problems where possible, escalating more complex cases to senior team members.

* Support customers with software updates, device connectivity, system integrations, and the effective use of smart technology platforms, including security, energy management, and automation systems.

* Help maintain accurate records of technology assets, service activities, and technical documentation.

* Work closely with experienced engineers to develop technical knowledge and practical skills across a variety of smart technology environments.

* Deliver excellent customer service while ensuring support requests are handled efficiently and professionally.

* Adhere to company procedures and health and safety requirements when working on customer sites.

CANDIDATE REQUIREMENTS

The ideal candidate will demonstrate:

* Strong ability to work independently and take initiative when required.

* Excellent teamwork and collaboration skills.

* Good organisational skills with the ability to manage tasks effectively.

* Strong written and verbal communication skills.

* A positive, self-motivated attitude with a willingness to learn.

* A keen interest in technology, smart systems, and IT support.

* Strong problem-solving abilities and attention to detail.

* A professional and customer-focused approach.

What You'll Gain

* Hands-on experience with the latest smart technologies and connected systems.

* Mentoring and support from experienced IT and smart technology professionals.

* The opportunity to develop a long-term career within the fast-growing technology sector.

* Exposure to real-world projects across a variety of customer environments