ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
Prize Placements
London
Our client is looking for an enthusiastic, energetic and reliable person to join their team asap. Working 9am to 5pm, Monday to Friday. The duties are varied and will suit someone who is confident dealing with clients and customers over the phone. Taking & processing orders Assisting with queries Developing relationships with existing customers in
Job Source: Prize PlacementsThe Recruitment Lab
Aldershot
Our client is a fast-paced printing and mail fulfilment firm based in Aldershot. They currently seek a Customer Service Administrator to join the team and support both clients and internal stakeholders alike. Day-to-day the successful applicant will be interrogating new client briefs, speaking with suppliers and creating quotes. You will be coordin
Job Source: The Recruitment LabMistral Recruitment Ltd
Bracknell
Bracknell, Berkshire Full time (The business is open from 08.00-17.30 Monday to Friday and 09.00-12.00 on a Saturday. You will be required to work one in four Saturday’s mornings) Salary: £26000-£30000pa The role: As Customer Service Administrator, you must be an organised, friendly, proactive and confident. The role will involve frequent contact
Job Source: Mistral Recruitment LtdReed
Reigate
Customer Service Administrator Reed, Redhill are looking for a Customer Service Administrator to join our client. As a Customer Service Administrator, you will be responsible for: Providing excellent customer service and support via phone and email Processing orders, invoices, and quotations Liaising with internal and external stakeholders Updating
Job Source: ReedReed
Epsom
Title: Temporary Customer Service Administrator Location: Ewell Hourly Rate: £13.00 - £15.50 Job Type: Temporary Start Date: Immediate Job Description: We are looking for a highly organized and customer-focused individual to join our team as a temporary customer service administrator. The ideal candidate will have excellent communication and i
Job Source: ReedReed
London
Customer Service Administrator Full time, Office based, Epsom Surrey £24,000 - £26,000 Do you have experience in Sales Administration, and Customer Service? and looking for you next role? My client based in the centre of Epsom is looking for a new team member to join their busy, dynamic team. Experience required for this role: • Proven customer se
Job Source: ReedReed
Epsom
Title: Temporary Customer Service Administrator Location: Epsom Hourly Rate: £13.00 - £15.50 Job Type: Temporary Start Date: Immediate Job Description: We are looking for a highly organized and customer-focused individual to join our team as a temporary customer service administrator. The ideal candidate will have excellent communication and i
Job Source: ReedPersonnel Selection
Blackwater, Hampshire
Due to our continued growth we require an additional Customer Service Administrator as part of our Trade Counter to join our busy site in Camberley. Working Mon to Fri with free parking working as part of our busy and friendly team who cover the trade counter customer orders received face to face, via email or over the phone. You will be processing
Job Source: Personnel SelectionLeatherhead
Customer Service Administrator
Role Context
ESPUG’s drive to achieve Operational Excellence is dependent on three key areas:
1) The continued relationships that we have with our customers during the build out of networks under the asset adoption process for both gas and electricity. This success is achieved, in part, through operational excellence across a number of administrative functions (Customers).
2) Maintaining a strong reputation and brand, achieved through providing the best possible services to those households and businesses connected to our networks (Consumers).
3) Ensuring ESPUG complies with the obligations of its Asset Management System (Asset Management).
This role will be part of a focused team that is committed to ensuring the administrative functions that support our customer/operational responsibilities are completed to the highest possible standard, in line with ESPUG’s Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) and underpinned by our Values and Behaviours:
Be Excellent: We hold ourselves and others to account; we strive for continuous improvement; we simplify the complex and deliver quality
Be Transparent: We are open and honest; we admit and learn from our mistakes; we are approachable and accessible
Be Ambitious: We are committed to developing our people; we push the boundaries to grow our business; we are willing to learn and adapt
Be Respectful: We treat others with respect and professionalism; we are considerate of everyone’s workloads and priorities; we provide a safe, supportive, and inclusive workplace
Be Collaborative: We share knowledge, are open to new ideas and welcome input from all; we work together as one team to deliver success; we have fun and enjoy what we do
Key Accountabilities
The Customer Service Administrator's primary role is to deliver the administrative activity that supports our customer journey responsibilities. These activities support the integrity of ESPUG’s asset adoption process and helps fulfils the needs of our customers (B2B) who build the networks we adopt. In this role you will need to communicate effectively and build quality relationships with our customers, service providers and consumers (end users connected to our networks).
Interaction and collaboration with all functions of ESPUG’s Operations department is a key aspect of the role, supporting the department to fulfil the needs of our customers (B2B) who build the networks we adopt. You will also be expected to maintain effective partnerships with other ESPUG departments and key external stakeholders.
Responsibilities
Offering Vital Administrative Support including responding to customer queries, populating industry standard templates, maintaining trackers, validating documentation in line with industry standards.
Building Strong Relationships through effective communication with ESP’s customers and internal stakeholders across all correspondence via email, telephone and meetings (virtual or otherwise). Striving towards ESP’s strategic goals and the ability to go the extra mile to ensure a customer’s needs are met and exceeded.
Contributing Performance Data in daily team meetings to aid the measure of KPIs against the SLAs that are in place and offer feedback on what needs to be done to maintain or improve performance as needed.
Demonstrating Ownership of Core Processes that are relevant to your role; promptly communicate any training needs, identify areas for improvement and support the maintenance of process documentation (standard operating procedures etc).
Accountability for Personal Development by collaborating with manager to ensure relevant objectives are in place, and that effort is made to ensure these are achieved in addition to attending all relevant training required to fulfil responsibilities.
Maintaining a Strong Team Brand Image across all internal and external communications, including behaviour and conduct in the office, striving to demonstrate ESP’s key values and support a positive reputation individually and as a team.
Person Specification
Excellent communication skills across a variety of channels
Full working knowledge of Microsoft Office
Numeracy & grammatical skills
Flexible & adaptable approach to working
Accuracy & attention to detail
Comfortable working in a team environment
Strong organisational skills
Experience of working in a KPI-driven environment
REF-213 580
Customer Service Administrator jobs in Leatherhead
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.