IT Administration Apprentice

Montagu Evans is a UK property consultancy that helps clients unlock value from complexity, because that’s where the most meaningful opportunities live.

Our purpose is to bring clarity, creativity, and conviction to the complex. We are experts who collaborate to create value, not just preserve it and our team is built for impact, not oversight.

We specialise in high‑value, complex assets across the property lifecycle, where political, technical or commercial challenges demand a joined‑up approach.

THE TEAM/DEPARTMENT

We are seeking to recruit an IT Team Administrator to join the Technology & Data team, supporting the delivery of critical administrative processes while building core business and IT support capability through a structured apprenticeship programme. The Technology & Data team consists of five Montagu Evans staff (including this role), two onsite staff placed by our IT Managed Service partner and one onsite member seconded in from our Data insights/visualisation partner. The team support all colleagues within Montagu Evans.

ROLE OVERVIEW

The primary focus of this role is to support the smooth and efficient running of IT operations, ensuring a high level of internal customer service and enabling the business to function in a seamless and low‑risk environment.

Alongside this, the role is designed to develop core administrative and professional capabilities through the apprenticeship, including business support, stakeholder engagement, and effective use of workplace systems.

The successful candidate will gain exposure to a broad range of IT and operational processes, building a strong foundation for a career in administration or business support.

Key areas of responsibility include licence management, asset tracking, equipment lifecycle processes, policy and documentation management, and coordination of service activities with internal and external stakeholders.

KEY RESPONSIBILITIES

• Manage licence allocations for business software applications liaising with vendors and colleagues as required.
• Oversee the Asset Register ensuring that the onsite team via the Service Delivery Manager retain accountability for ensuring it is current.
• Lead the disposal process (wipe/destroy/sale/charity) for surplus IT equipment.
• Support the Service Delivery Manager with our internal & external Information Security Audits evidencing user access reviews, asset register maintenance and policy and procedure reviews.
• Coordinate service review meetings with key service providers.
• Oversee maintenance of IT policies and procedure documentation ensuring it is reviewed in line with requirements and escalated to the Service Delivery Manager as appropriate.
• Support diary management for colleagues in the team relating to meetings/training sessions, etc.
• Develop strong organisational, communication and digital skills through both on‑the‑job experience and structured apprenticeship learning
• Perform any additional duties as reasonably requested to support the team and business objectives.

DEVELOPMENT & APPRENTICESHIP

As part of the Level 3 Administration Support Apprenticeship, you will:

• Build core skills in business administration, communication and organisation
• Gain experience working across teams and engaging with internal and external stakeholders
• Develop confidence using workplace systems, processes and data
• Learn how to prioritise workload, manage time effectively and deliver high‑quality outputs in a professional environment
• Work towards a nationally recognised qualification, providing a strong foundation for future progression within the business or broader administration career pathways
• Duration: 18 months

Training model:

• 80% on‑the‑job learning
• 20% off‑the‑job structured training (embedded into working hours) (aligned to apprenticeship standard practice)
• Delivery: Flexible, workplace‑based learning with a dedicated training provider
• Outcome: Recognised, accredited qualification aligned to the Administration Assistant Level 3 standard

Whilst this is an entry level role, we are looking for individuals that can demonstrate the ability to:

• build relationships and work well as part of a team.
• adapt to changing technology and work within a fast‑paced environment.
• multi‑task/prioritise working within a team structure and independently.
• prioritise and manage own workload in a demanding environment.
• possess customer service skills with a helpful and responsive approach.

Additionally:

• Must have strong IT skills
• Good working knowledge of MS Office, particularly Excel
• Good Analytical skills and structured working method
• Good attention to detail
• A flexible attitude towards working hours, some activities may need to be carried out outside normal business hours.