Service Advisor

A major UK and International commercial vehicle manufacturer is looking for a service advisor to can run and manage the front service desk. An understanding of Keyloop is nice to have and R2C and experience in a similar role. Experience in any Car, Light commercial or commercial vehicle environment, HGV, Fleet, van, car or any automotive sector. Would proffer light commercial or Commercial sector experience in any capacity, but not essential. Or an Ex HGV Technician, Service advisor, parts tech etc someone who is dynamic, has a real flair & drive about them. ROLE: Service Advisor LOCATION: Reading BASIC SALARY: £28k to £32k BENEFITS: Overtime, bonus, pension, etc ROLE: To assist management in implementing and maintaining effective processes to achieve the highest possible customer satisfaction levels in excess of the manufacturer national average
To control and maximize service & repair bookings. Interpreting customer's
requirements in a courteous and efficient manner to ensure that all resources required in completing the work are available on schedule
Generating Gross Profit: To deliver gross profit in line with the business plan by maximising the number of hours sold, driving revenue per transaction, ensuring 100% adherence to the VHC process and motivating product sales
Workshop Loading: To distribute and control the issue of work to the Technicians to maximise quality and overall efficiency
Documentation Quality: To ensure the accurate completion of all relevant documentation for each repair
Manufacturer Franchise Warranty Standards: To ensure that the manufacturer's warranty standards are adhered to at all times. Respond to telephone and walk-in enquiries by greeting customer with the
appropriate salutation
To take bookings for service & repair work either through personal contact with the customer, telephone or inspection schedules obtaining all necessary details in
respect of work required, nature of problems and wherever possible identifying specific faults.
EXPERIENCE REQUIRED: Experience in any Car, Light commercial or commercial vehicle environment, HGV, Fleet, van, car or any automotive sector. Would proffer light commercial or Commercial sector experience in any capacity, but not essential. Or an Ex HGV Technician, Service advisor, parts tech etc Delivering results and meeting customer expectations
Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals
Coping with pressures and setbacks
Maintains a positive outlook at work, working productively in a pressurised environment, keeping emotions under control during difficult situations. Handles criticism well and learns from it by balancing the demands of a work life and a personal life

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