Operations Manager

Position: Operations Manager Location: MTS Yard 1, Lynchford Lane, Farnborough GU14 6JD Line Reporting Manager: Farnborough Depot Manager Shift: Monday - Friday 07:00am - 17:00pm (1Hour Unpaid Lunch) 50hour contracted week. Salary: £39,000 Annually What we offer: 20 days holiday plus bank holidays Full PPE provided Company events Company pension Free parking / On-site parking Health & wellbeing programme Death In Services Referral programme Roles and Responsibilities: Main Duties Principal Responsibilities Lead and develop drainage operations teams, ensuring performance, competency, staffing and training requirements are met. Manage staff performance, development and employee issues, working with HR and senior management where required. Monitor operational performance, KPIs, SLAs and reporting, ensuring effective client communication. Lead operational reviews and incidents, including coordination of tanker and jetting resources and liaison with the Clients Incident Team. Ensure compliance with health & safety, SHEQ, quality, environmental and company standards. Manage resources effectively and promote best practice, continuous improvement and operational efficiency. Maintain strong relationships with clients, contractors, employees and other stakeholders. Support company policies, Board strategies and wider business objectives. Promote a positive safety culture and ensure all staff follow safe systems of work and report unsafe conditions. Skills: Essential Strong leadership, people management and communication skills. Excellent organisation, planning and stakeholder management. Ability to analyse data, produce reports and monitor performance. Effective budget and resource management. Ability to work under pressure and manage competing priorities. Desirable Knowledge of drainage, tankering or jetting operations. Advanced data analysis and reporting skills. Strong negotiation and conflict-resolution skills. Experience: Essential Operational management experience. Experience managing field-based teams in service delivery or utilities. Proven success in improving performance and meeting SLAs. Experience in SHEQ compliance and safety management. Experience chairing operational/review meetings. Desirable Experience within an IMS-certified organisation. Incident or emergency response experience. Experience working with SHEQ teams to improve safety culture. Qualifications: Essential CITB or IOSH Managing Safety. SMSTS certification. Competence in Microsoft Word, Excel, Project, PowerPoint and Outlook. Desirable Additional SHEQ qualifications/training. Management or leadership qualification (e.g. ILM/NVQ). TPBN1_UKTJ