Operations Manager

We very excited to be recruiting an Operations Manager to join the Rapport Strategy Team.

This role will have the opportunity to visit and work from some of the most amazing and innovative client offices in the UK.

As an addition to our strong operations team, you will lead, mentor and coach a number of varied Rapport contracts. As an Operations Manager, you will lead account retention and contract growth within your team and the overall business, including generating innovations that enhance and maintain a seamless and personal guest journey.

You will work with peer managers to ensure our teams provide personalised and intuitive services to our clients and their guests. Taking personal ownership and responsibility for the standards of service delivered to our clients and their business is a crucial part of this role. Excellent reporting and account management disciplines are to be maintained at all times.

Contract type: Full-time, permanent

Hours: 40 per week (Monday-Friday)

What will you get?

Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!

Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.

Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.

Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!

Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.

Give Back to Community: Take one paid day off annually to support a cause you're passionate about!

Main Responsibilities

Developing effective working relationship with all account Clients, acting as the Head Office contact or 'trusted partner' for all areas of client interaction.

Recruiting, Coaching, Guiding and mentoring Rapport's leaders to ensure that they are of the highest possible calibre and trained accordingly.

Assisting where appropriate in producing regular service reports to deliver accurate trading and cost analysis, communicating our results to the s...