IT Support Engineer
Edinburgh
IT Support Engineer Position: IT Support Engineer (2nd Line) Location: Edinburgh, United Kingdom Salary : £25,000 - £30,000 + Excellent BenefitsA leading solicitors has an exciting new opportunity for a 2nd Line Engineer to join them in Edinburgh, supporting internal users and infrastructure. You will be joining a strong IT deparment with a large budget to invest in tech vendors including Microsoft, VMware, Cisco, and many more. Your role as an IT Support Engineer will involve assisting users deskside and remotely with issues ranging from hardware, networking and Office 365. You will also have regular opportunties to engage in project work and gain 3rd line infrastructure experience. What this Position Entails:
Project work / infrastructure migrations
Customer onboarding projects
Customer system upgrades
IT Security implementation
Providing remote 2nd Line IT Support
Ticket assessment, management, and resolution
Improving efficiency, processes, documentation, and automation
Providing support as escalation point for 1st line team
Aiding customer retention and satisfaction
Key Skills:
Microsoft 365 (inc. Teams, OneDrive, SharePoint)
Azure
Windows Server 2016 / 2019 / 2022
AD, Group Policy
Exchange and Exchange Online
Backup and DR
Networking and IT Security
Excellent end-user skills
Benefits:
Vendor certifications fully paid for and study support provided
Training plans relevant to YOUR areas and paths of interest (Servers, Security, Cloud, Networking etc.)
25 Days holiday, increasing with service
Team socials, lunches, and larger company-wide events
Staff receive the best and latest hardware, and software, for work/personal use
If you believe this is a great match for you, please apply for much more info.