IT Engineer

Overview

IT Engineer – Worksop – £26,500. A leading organisation is seeking an enthusiastic IT Engineer to join their growing team. This is a fantastic opportunity to join a successful and expanding business, acting as the first point of contact for IT support across office and remote users. You’ll gain hands-on experience with platforms like Amazon Connect, SharePoint, and Azure, with full training and mentoring provided.

Benefits

• Competitive salary
• Excellent working environment
• Progression opportunities
• Westfield health

Responsibilities

• Manage technical support queues from triage through to resolution, ensuring compliance with SLA response and resolution times.
• Troubleshoot, diagnose, and resolve hardware, software, and system-related issues.
• Act as a key liaison with third parties and government systems to escalate and resolve operational IT issues.
• Oversee endpoint management, including policy enforcement, configuration, application deployment, and Windows OOBE imaging.
• Administer virtual endpoints and assets within a cloud-hosted infrastructure.
• Perform patching and vulnerability management across operating systems, firmware, networks, and business-critical applications.
• Support staff onboarding and offboarding processes, ensuring smooth IT access setup and deactivation.
• Manage licensing, user accounts, and group permissions within Microsoft 365.
• Proactively monitor system health, conduct Level 1-3 incident analysis, and escalate identified cyber security risks.
• Participate in incident management activities, including major incident response calls, adhering to ITIL support practices.
• Maintain and enhance network infrastructure, ensuring optimal performance and security.
• Identify and implement automation opportunities to improve IT processes and end-user experience.
• Ensure compliance with IT security policies, ISO 27001 standards, and cyber insurance obligations.

Qualifications

• A self-starter with the ability to manage issues through the full lifecycle from triage to resolution.
• Strong verbal and written communication skills, with a proactive approach to user support.
• Analytical mindset with the ability to identify trends, recurring problems, and provide effective solutions.
• Solid understanding of Office 365 applications, Azure Active Directory, and Intune administration.
• Knowledge of Cisco infrastructure tools and fundamental networking principles.
• Awareness of ITIL support frameworks and cloud computing environments.
• Knowledge of ISO 27001 Information Security standards or equivalent frameworks is beneficial.

If you are interested in this IT Engineer opportunity, please click 'apply now.'