Information Technology Support Engineer

OverviewJoin to apply for the Information Technology Support Engineer role at Geostream Solutions.Location: Mansfield, UK • Employment Type: Full-TimeAbout the RoleWe are looking for an experienced Level 3 Engineer to join our team and take the lead on complex IT projects. In this senior role, you will not just be fixing problems. You will be designing advanced solutions, mentoring junior engineers, and helping businesses run more efficiently through technology.What You’ll Be DoingProviding Level 3 technical support for escalated issues across servers, networks, and cloud infrastructureDesigning, implementing, and maintaining advanced IT solutions including network architecture, virtualization, and cloud migrationsLeading troubleshooting for critical incidents to minimise downtimeDeveloping automation scripts or tools to streamline system administrationAnalysing recurring issues and implementing preventive solutionsMentoring and training Level 1 and Level 2 engineersCollaborating with clients to understand their business needs and recommend tailored IT solutionsStaying up to date with industry trends and emerging technologiesTaking part in an on-call rotation for critical after-hours supportWhat You Must HaveAt least 5 years’ professional experience in IT supportDeep knowledge of networking protocols and technologies such as TCP/IP, DNS, DHCP, or VPNExtensive experience with Microsoft Azure and Microsoft 365Full UK driving licenceWhat Will Help You Stand OutAdvanced Windows server administration skillsExperience with network architecture, firewalls, routing, and SD-WANProficiency in scripting languages such as PowerShell, Python, or Bash for automationStrong project management skills and experience leading IT initiativesIndustry certifications such as CCNA, MCSE, or AWS Solutions ArchitectExcellent problem-solving and communication skillsWhy You’ll Love Working With UsHere your expertise will be valued, your ideas will be heard, and your career will have space to grow. You will be part of a supportive team that shares knowledge openly and enjoys solving problems together. We offer flexibility to help you balance work with everything else that matters.

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