Credit Controller

Credit Controller

Salary: Up to £33,000 per annum DOE

Job Type: Permanent, Full-Time

Hours: Monday to Friday, 9.00am – 5.30pm, with flexibility around start and finish times

Working Pattern: Hybrid – maximum of 2 days per week in the office

Location: Central Cardiff

About the Role

Môrwell Talent Solutions is looking for an experienced and proactive Credit Controller to join their client’s Finance team on a permanent basis.

This is an excellent opportunity for someone who enjoys working in a busy credit control environment and is confident managing outstanding debt, building strong client relationships and working collaboratively with internal teams.

You will play an important role in maintaining an effective and professional credit control function, helping to maximise cash collection while ensuring clients receive a high level of service.

Key Responsibilities

• Proactively chase overdue invoices by telephone, email and written correspondence, ensuring agreed timescales are met.
• Build and maintain strong, professional relationships with clients and internal stakeholders.
• Maintain accurate and up-to-date records of debt recovery activity within the Credit Control and in-house databases.
• Respond promptly and professionally to client and internal queries, taking ownership through to resolution.
• Monitor outstanding debt and identify potential problem accounts or opportunities for improved cash collection.
• Check client account statuses and issue monthly statements as required.
• Monitor invoice delivery and highlight any trends or issues to the Credit Manager.
• Work closely with the Credit Manager to identify potential problem debts and provide updates against cash collection targets.
• Prepare ad hoc reports, reconciliations and analysis as required.
• Attend internal meetings with teams to discuss outstanding debt and agree appropriate actions.
• Work closely with the wider Finance team to investigate and resolve client balances.
• Contribute to the ongoing improvement and effectiveness of credit control processes.

About You

The successful candidate will be an experienced Credit Controller who is confident managing debt and communicating with clients at all levels.

You will be:

• Confident, professional and assertive, with the ability to have sometimes challenging conversations around outstanding payments.
• An excellent verbal and written communicator with strong relationship-building skills.
• Highly organised and accurate, with the ability to manage your own workload and prioritise competing deadlines.
• Proactive and commercially aware, with a strong focus on achieving cash collection targets.
• Comfortable working independently while also contributing positively to a wider Finance team.
• Honest, trustworthy and professional in your approach.
• IT literate with strong Microsoft Office skills, particularly Excel.
• Experienced in credit control, ideally within a professional services environment.
• Experienced in working with finance systems, databases or practice management systems.

What’s on Offer

• Salary up to £33,000 per annum, depending on experience
• Permanent, full-time position
• Hybrid working, with a maximum of 2 days per week in the Central Cardiff office
• Flexible start and finish times
• 25 days annual leave, plus Bank Holidays
• Option to buy and sell annual leave, providing additional flexibility
• 5% employer & 4% employee pension contribution
• Employee health cover including dental and optical discounts
• Opportunity to join a professional and supportive Finance team
• A varied role with genuine responsibility and regular client interaction
• Excellent opportunity to develop your credit control and wider finance experience