Client Development Manager

Client Development Manager

The Client Development team supports ‘You. Smart. Thing.’ clients to increase engagement with their travel assistants and achieve key objectives, including net zero targets, improved visitor experience, increased revenue and operational efficiency. As a Client Development Manager, you will play a central role in building and growing long‑term client relationships, working at the intersection of client services, project delivery and data insight to ensure customers gain maximum value from YST’s platform.

Key Responsibilities

• Serve as the main point of contact for a portfolio of clients, managing day‑to‑day communication, support, and relationship growth.
• Support clients through onboarding, setup on internal systems and training sessions to ensure successful adoption.
• Oversee the full client relationship via HubSpot.
• Monitor and raise engagement levels of client deployments.
• Deliver client renewals and retention, manage change requests, and identify expansion opportunities.
• Configure supported client deployments via the YST dashboard.
• Gather and analyse client feedback and usage metrics to inform product and service improvements.
• Support full deployment delivery, ensuring technical and visual elements are completed to client satisfaction.
• Support client queries using Atlassian Service Desk and Jira.
• Data: Use the YST dashboard to provide clients with regular analytics and insights and utilise available data to support the clients’ sustainability goals.
• Projects: Assist with the end‑to‑end delivery of innovation projects, including reporting to funding bodies and progress tracking.
• Coordinate relationships with consortia and stakeholders.

About You

• At least 1 year of relevant experience, degree qualification or equivalent.
• Able to work in a fast‑paced environment, with flexibility to work across multiple responsibilities.
• Proficiency with office software and online business tools.
• Conscientious approach to information and cyber security.
• Strong client relationship management and customer focus.
• Project management and organisational capability.
• Data‑driven and analytical mindset.
• Confident communicator with excellent presentation skills.
• Self‑confident and personable.
• Professional and motivated.
• Demonstrable passion for environmental sustainability.

Benefits

• £25-35,000 pa (subject to experience)
• Pension, private healthcare
• Annual profit‑share‑based bonus scheme
• Employee share option scheme
• Flexible working from home and shared workspace
• Personal and career development support