Client Development Executive

• Support colleagues in identifying opportunities to strengthen and grow client relationships through client planning, relationship mapping, client feedback programmes, gap analysis, marketing campaigns and client intelligence activities.
• Assist client teams with proposals, capability statements, client plans and client commitment documents.
• Support the delivery, growth and evaluation of the firm's client listening programmes.
• Translate client feedback into meaningful actions and improvements.
• Act as the primary contact for DACB's Post Matter Review (PMR) programme.
• Maximise opportunities identified through client feedback and contribute to continuous process improvement.
• Promote effective use of client development technologies and tools, including client listening platforms, CRM systems and engagement tools.
• Deliver training, communications and stakeholder engagement relating to client development technologies.
• Analyse client and prospect data.
• Produce dashboards, reports and presentations with actionable insights and recommendations for client teams and business leaders.

Requirements

• Previous experience within a business development, client development or client listening role.
• Strong stakeholder management and relationship-building skills.
• Excellent organisational skills with the ability to manage multiple priorities and deadlines.
• Strong analytical skills, including the ability to interpret data and communicate insights effectively.
• High levels of accuracy and attention to detail.
• Strong written and verbal communication skills.
• Proficiency across Microsoft Office applications, including Word, PowerPoint, Excel and Teams.
• Experience within a legal or wider professional services environment is desirable.
• Experience using CRM systems and business development technologies is desirable.
• Knowledge of client feedback and client listening methodologies is desirable.
• Experience creating reports, presentations and data-driven recommendations is desirable.
• Proactive and resourceful approach.
• Ability to work collaboratively while taking ownership of workload.
• Comfortable engaging with stakeholders at all levels.
• Strong commercial awareness and genuine interest in understanding clients and helping teams deliver exceptional service.

Core Competencies

Demonstrates expertise in client development and relationship management, utilizing strong analytical skills to translate client feedback into actionable insights. Proficient in CRM systems and client listening methodologies, with a focus on delivering exceptional service and continuous process improvement.

Highest-signal resume keywords

• Client Development
• Stakeholder Management
• Data Analysis
• CRM Systems
• Client Listening Methodologies

Hard Skills

• Data Interpretation
• Report Creation
• Presentation Development
• Client Feedback Analysis
• Process Improvement

Soft Skills

• Relationship Building
• Organizational Skills
• Communication Skills
• Attention to Detail
• Proactive Approach

Industry Keywords

• Business Development
• Client Development
• Professional Services
• Legal Environment

Tools & Technologies

• Microsoft Office
• CRM Systems
• Client Listening Platforms
• Engagement Tools