Customer Service Administrator
Bristol
Working for a lovely Client based in Bradley Stoke, my Client is looking for a customer service administrator to join their expanding team
About the role
You will be responsible for:
Corresponding with customers by telephone and email
Inputting orders onto our business system (currently SAP)
Monitoring orders from start to finish to ensure timely delivery, despatch and payment
Verifying fulfilment provisions
Processing credits
Booking transport for despatch
Maintenance of client databases
Ensure health and safety compliance
Experience and Qualifications needed
Customer Service knowledge and experience (essential)
IT skills (Office Software and SAP)
Experience of sales processes
Knowledge of ISO
Additional Skills
Exceptional communication skills
A focus on delivering excellent customer service
Highly organised and process focused
Ability to manage demands from multi departments
Ability to build good working relationships
High attention to detail
Good organisational skills
Ability to work in a high paced environment
Attention to detail
Ability to work independently as well as part of a team
What we can offer you
Competitive salary
Flexible working arrangements
23-28 days holiday (+ Bank Holidays), increases with LOS
Free parking
Christmas Shutdown
Enhanced Pension
Employee assistance program
An environment to learn, develop and grow.