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Customer Service Representative

Newcastle upon Tyne

Job Description You have experience in Customer Service, ideally in the Medical Device or High Tech business and you are looking for a new challenge in an innovative company?

Our UK Team is looking for a Customer Service Representative to support our growing business.

In your role as Customer Service Representative, you will provide outstanding service to our internal (Field associates) and external (Hospitals) customers. Your duties include processing customer orders, managing product returns as well as consignment stock monitoring.

When it comes to the how the job is performed, attitude is equally important as the “what”, it is our culture, it is our signature, and we cherish them. Therefore, we are looking for a positive, client focused and open-minded personality to join our Customer Service Team in UK. This position is located in Newcastle upon Tyne, UK.

The Job Responsibilities

Effectively process customer orders using the Customer Service module of MicroVention ERP

Maintain customer account records and order history files

Assist with managing consignment agreements and tender agreements, if applicable

Monitor and verify consignment and boot stock

Monitor inventory to fulfill customer orders and backorders

Manage customer complaints and RGAs in collaboration with US CS and QA departments

Manage product returns in collaboration with European warehouse

Provide assistance to customers, sales personnel, distributors and other outside entities regarding product availability, distribution of sales collateral, etc., as applicable

Monitor inquiries from customers, sales personnel, distributors (as applicable) and distribute the inquiry to the appropriate person for disposition

Provide sales reports to sales personnel upon request

Required Qualifications

Prior experience in customer service activities

Proficient computer skills including MS Word, Excel, Outlook, and Teams

Able to handle multiple tasks at one time

Sensitive to prompt completion of tasks

Focus on outstanding customer satisfaction

Knowledge of and ability to complete order entry procedures, basic accounting, and sales reporting

Excellent written and verbal communication skills; very personable with good phone etiquette

Desired Qualifications

Experience in high tech or medical device industry

Experience interfacing with a direct sales organization

High school diploma and/or a bachelor’s degree

Join us in our mission to make a difference in the lives of patients worldwide.

If you're ready to take on this exciting challenge, apply now and be a part of our journey towards excellence!

Apply

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Customer Service Representative jobs in Newcastle upon Tyne

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