Customer Service Agent

Job Title:Customer Service AgentLocation: Exeter Head Office - Full TimeHours: 40 hours Monday-Friday + Saturday shift rotaBenefits:22 days holiday, increasing to 27 plus bank holidaysFree onsite parkingFree onsite gymCompany pension schemeEmployee discount schemeFunded Summer and Christmas events Cycle to Work SchemeDiscounted car hire ratesThe Role:You will be a valued member of a team, providing support through a variety of communications, accurate recording of data and various tasks that impact on our services, taking inbound and outbound calls from our branches and customers. You will be creating an exceptional experience for customers, whilst building trusting relationships and handling queries with confidence to provide all National Account customers with a dedicated vehicle hire reservation service.No prior experience is necessary, full training will be given.This is an office-based role. The candidate will be required to work 40 hours per week as well as Saturdays on a rota basis.Responsibilities:To provide outstanding customer service and exhibit excellent communications skills when interacting with clientsRegularly monitor personal and team inboxes and respond to emailsEnsure all customer complaints are resolved to the customers satisfactionTo process data accurately using a variety of inhouse systemsAnswer calls and promptly resolve any requests or queriesThe Candidate:Happy to work independently, as well as in a part of the teamExcellent communication skillsStrong organisational skills and attention to detailAbility to multitaskIT literateAbout Us:Switch is the largest privately-owned leasing company in the UK, with 81 locations nationwide. Our Head Office is the central hub of our operations, and we are searching for an exceptional administrator to join our team.As one of the leading rental companies in the UK, we owe our success to a comprehensive fleet and a commitment to excellent customer service. With our growth comes exciting opportunities to become part of our family business, where our peopleremainat the heart of everything we do.Shape the future with usAPPLY NOWand join our team!JBRP1_UKTJ