Customer Service Agent

Job Title: Customer Service Agent
Location: Exeter Head Office - Full Time
Hours: 40 hours Monday-Friday + Saturday shift rota
Benefits:
22 days holiday, increasing to 27 plus bank holidays
Free onsite parking
Free onsite gym
Company pension scheme
Employee discount scheme
Funded Summer and Christmas events
Cycle to Work Scheme
Discounted car hire rates
The Role:
You will be a valued member of a team, providing support through a variety of communications, accurate recording of data and various tasks that impact on our services, taking inbound and outbound calls from our branches and customers. You will be creating an exceptional experience for customers, whilst building trusting relationships and handling queries with confidence to provide all National Account customers with a dedicated vehicle hire reservation service.
No prior experience is necessary, full training will be given.
This is an office-based role. The candidate will be required to work 40 hours per week as well as Saturdays on a rota basis.
Responsibilities:
To provide outstanding customer service and exhibit excellent communications skills when interacting with clients
Regularly monitor personal and team inboxes and respond to emails
Ensure all customer complaints are resolved to the customer's satisfaction
To process data accurately using a variety of inhouse systems
Answer calls and promptly resolve any requests or queries
The Candidate:
Happy to work independently, as well as in a part of the team
Excellent communication skills
Strong organisational skills and attention to detail
Ability to multitask
IT literate
About Us: Switch is the largest privately-owned leasing company in the UK, with 81 locations nationwide. Our Head Office is the central hub of our operations, and we are searching for an exceptional administrator to join our team.
As one of the leading rental companies in the UK, we owe our success to a comprehensive fleet and a commitment to excellent customer service. With our growth comes exciting opportunities to become part of our family business, where our people remain at the heart of everything we do.
Shape the future with us APPLY NOW and join our team!

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